최고 NAFCU Services 팟캐스트 (2024)

1
Meeting & Exceeding Member Expectations with Open Banking l FIS 2024 15:52

5M ago15:52

15:52

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and today I am sitting down with Parijat Sinha, Head of Ecosystem Products at FIS, to talk about Meeting & Exceeding Member Expectations with Open Banking. Join FIS expert Parijat Sinha for an informative session to explore: what is drivi…

1
2024 Mid-Year Fraud Review l Allied Solutions 2024 15:24

5M ago15:24

15:24

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and today, I am sitting down with Zach Douglass, Director of Bond & Risk Management at Allied Solutions, to review fraudulent activities in 2024. Join Allied Solutions expert Zach Douglass for an informative session to explore: the types …

1
The Evolving Role of the CISO: From Technical Expert to Strategic Leader l DefenseStorm 2024 21:09

5M ago21:09

21:09

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and today I am sitting down with William Wetherill, Chief Information Security Officer at DefenseStorm, to talk about The Evolving Role of the CISO: From Technical Expert to Strategic Leader. William, it’s great speaking with you, and tha…

1
Gallagher Executive Compensation and Benefits Survey l Gallagher 2024 19:10

5M ago19:10

19:10

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld, with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Liz Santos, Chief of Staff at Gallagher, and we are going to talk about the annual Gallagher Executive Compensation and Benefits Survey. It’s one of the credit union industry’s prem…

1
Democratizing AI: Powerful Regulatory Compliance for Every Financial Institution l Wolters Kluwer 2024 18:01

5M ago18:01

18:01

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and I’ll be your moderator. Today, I am sitting down with Aoife May, Market Manager of Compliance Program Management for Wolters Kluwer, who is a trusted leader in compliance management. Today we’re going to talk about Democratizing AI: P…

1
Artificial Intelligence vs. Emotional Intelligence l TruStage 2024 28:40

5M ago28:40

28:40

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and I’ll be your moderator. Today I am sitting down with Karan Kashyap, Chief Executive Officer of Posh AI, and Sam Das, Managing Director of TruStage Ventures, and today we are going to talk about Artificial Intelligence vs Emotional Int…

1
Manufactured Housing for Home Buyers l Triad 2024 11:47

5M ago11:47

11:47

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and I’ll be your moderator. Today I am sitting down with Keith Stayer, Executive Vice President at Triad Financial Services – a specialty finance company serving the manufactured housing industry since 1959. Today, we are going to talk ab…

1
How Credit Unions Can Win in 2024 l Upstart 2024 26:26

6M ago26:26

26:26

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and I’ll be your moderator. Today, I am sitting down with Barry Roach and Drew Megrey, Senior Account Managers at Upstart, and we’re going to discuss How Credit Unions Can Win in 2024. Barry Roach and Drew Megrey, Senior Account Managers …

1
How to Manage Overdraft with a Fairness First Approach l Velocity Solutions 2024 23:31

6M ago23:31

23:31

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld with America’s Credit Unions, and I’ll be your moderator. Today, I am sitting down with Christopher Leonard, Chief Executive Officer at Velocity Solutions, and we are going to talk about putting fairness first in your overdraft strategy. Join Velocity Solutions expert…

1
Allied - Covering Your Assets: The Bottom Line on Tracing and Collateral Protection l Allied 2024 16:47

6M ago16:47

16:47

Thank you for joining us for another episode of the CU Lab. I’m John Ross with America’s Credit Unions, and today I am sitting down with Scott Myers, 2nd VP of Operations at Allied Solutions, and Mike Batchelor, 2nd VP of Risk Management Product at Allied, to talk about Covering your assets, specifically tracking and collateral protection. Join All…

1
Blind Spots in the Boardroom l DDJ Myers 2024 25:34

6M ago25:34

25:34

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld, with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Deedee Myers, CEO of DDJ Myers, and Peter Myers, Senior Vice President at DDJ Myers, and we are going to talk about Blind Spots in the Boardroom. Join DDJ Myers experts Deedee Myers…

1
Operational Agility: Key Factors for Success in 2024 and Beyond l SRM 2024 16:27

7M ago16:27

16:27

Thank you for joining us for another episode of the CU Lab. I’m Madeline Kronfeld, with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Mark Mrva, Senior Director of Community Financial Institutions at SRM, and Mike Langenkamp, Director of Community Financial Institutions at SRM, and we are going to talk about opera…

1
Mergers and Acquisitions: Unifying Two Different Executive Total Compensation and Benefits Programs l Gallagher 2024 21:26

7M ago21:26

21:26

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions, and today I am sitting down with Liz Santos, Chief of Staff, Executive Benefits Practice at Gallagher, to talk about Mergers and Acquisitions, and unifying Two Different Executive Total Compensation and Benefits Programs. Join Gallagher expert…

1
Ensuring Safety and Soundness with AI l Upstart 2024 18:59

7M ago18:59

18:59

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions, and I’ll be your moderator. Today I am sitting down with Lynn Sautter Beal, Vice President of Implementation and Success at Upstart. We are going to talk about ensuring safety and soundness with AI. Join Upstart expert Lynn Sautter Beal, Vice …

1
Navigating the Threat of Social Engineering and Misinformation l DefenseStorm 2024 24:23

8M ago24:23

24:23

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser, President of NAFCU Services, and today I am sitting down with Elizabeth Houser, Director of Cyber Defense at DefenseStorm, and James Bruhl, Director of Cyber Threat Intelligence at DefenseStorm. The recent bank run at Silicon Valley Bank has clearly shown how dangerous fa…

1
Retaining Key Positions During Mergers and Acquisitions l Gallagher 2024 9:07

9M ago9:07

9:07

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Liz Santos, Chief of Staff, Executive Benefits Practice at Gallagher, and we’re talking about Retaining Key Positions During Mergers and Acquisitions. Liz shares the changes she is seeing…

1
FIS - Fraud Prevention and Detection Tips to Help Credit Unions | FIS 2024 20:17

10M ago20:17

20:17

Welcome to the 100th episode of the show, everyone! I, your moderator Randy, am thrilled to be joined today by Eric Kraus, the head of products and services at FIS. Join us as we delve into the evolving landscape of fraud prevention and detection. As we navigate the intricacies of payment fraud trends over the last three years, Eric sheds light on …

1
Today’s GAP: The Evolution of Vehicle Protection in the Age of Electric and Extended Ownership | Allied Solutions 2023 13:37

11M ago13:37

13:37

Your moderator Randy is back for today's episode in which I take a deep dive into the ever-evolving landscape of vehicle protection in the era of electric cars and extended ownership, and I have Patrick Lynch, VP of Sales of Automotive Solutions at Allied Solutions, joining me for this insightful conversation! We reflect on the past four years sinc…

1
Charting the Course: An Industry Review and a Look Ahead | LendKey 2023 36:44

11M ago36:44

36:44

I, your host Randy, am sitting down this week with Vince Passione, CEO and founder of LendKey. We dive into the tumultuous year in lending, discussing the challenges credit unions faced, from economic impacts to rising delinquency rates. Vince shares insights into navigating liquidity pressures, exploring tools like subordinated debt and loan pool …

1
Near and Non-Prime Consumer Trends and Preferences in the Used and New Car Markets | Open Lending 2023 12:59

11M ago12:59

12:59

Welcome back to CU Lab where I, your host Randy, am joined this time by Matt Roe, the Chief Revenue Officer at Open Lending, to delve into the dynamic landscape of near and non-prime consumer trends in the used and new car markets. As we reflect on the challenges and opportunities of the past year, Matt sheds light on Open Lending's commitment to m…

1
Premium Protection, One Month at a Time - The SMP Advantage | Allied Solutions 2023 16:42

11M ago16:42

16:42

I, your host Randy, am interviewing Cindy Bryant and John DeLuccia of Allied Solutions, with Cindy the SVP of Client Sales and Service and John a CPI Sales Specialist. They are joining me today to take a deep dive into the world of premium protection and the advantages of Single Monthly Premiums (SMP). As the insurance market experiences turbulence…

1
Navigating Student Lending: A 2023 Review and 2024 Outlook 17:30

12M ago17:30

17:30

Join me, your host Randy, in this episode as I sit down with Ryan Gifford, the senior VP of client success at LinkedIn, to discuss the landscape of student lending in 2023 and provide insights into the 2024 outlook. We delve into the challenges and opportunities credit unions face in navigating student lending, emphasizing the importance of underst…

1
Safeguarding Credit Unions with Threat Intelligence | DefenseStorm 2023 16:06

12M ago16:06

16:06

In this episode of the CU Lab, your host Randy sits down with Elizabeth Houser, Director of Cyber Defense, and James Broad, Director of Cyber Threat Intelligence, both from DefenseStorm. We explore the critical topic of safeguarding credit unions with threat intelligence, with Elizabeth defining threat intelligence as analyzed information about cyb…

1
Growing Creatively & Innovatively in 2024 | Allied Solutions 2023 18:20

12M ago18:20

18:20

With interest rates up and banking brand trust down, credit unions need to make 2024 a year of innovation and growth. To get there, prioritizing loan growth and digital optimization will play a crucial role in setting credit unions apart. Join Allied Solutions’ Chief Lending Consultant Jack Imes as he discusses technology in the lending landscape, …

1
Using Insurance to Engage Members | Franklin Madison 2023 17:04

1y ago17:04

17:04

Consumers increasingly want insurance from their bank or credit union, especially when their choices are personalized. While insurance products can serve a large number of consumers, it’s important to offer the right products using expert deployment and engagement tactics in order to maximize revenue. In this on-demand webinar, Franklin Madison’s V…

1
Cybersecurity in the Cloud | FIS 2023 17:32

1y ago17:32

17:32

Thank you for joining us for another episode of the CU Lab! I’m Randy Salser, President of NAFCU Services, and I am sitting down today with Mike Kirby, the VP of Managed Risk and Security Services at Bias, to explore the evolving landscape of cybersecurity in the cloud, particularly within the credit union space. We delve into the surge of cloud ad…

1
At What Point Are You Ready for Subservicing? | Dovenmuehle 2023 22:10

1y ago22:10

22:10

This fireside chat will address a common question that comes up for credit unions with portfolio loans and/or those that retain servicing for loans sold to investors: What is the minimum volume of loans needed to justify a move towards subservicing? The podcast will explore several factors that influence the decision to move to a subservicing model…

1
The Value of Lending Enablement Solutions: From Loan Volume to Risk Mitigation l Open Lending 2023 17:20

1+ y ago17:20

17:20

Today I am sitting down with Kevin Filan, Senior Vice President of Marketing at Open Lending, we are going to talk about The Value of Lending Enablement Solutions: From Loan Volume to Risk Mitigation.

1
Chip Cards and Fallback Attacks | Allied Solutions 2023 13:39

1+ y ago13:39

13:39

Speaker: Ann Davidson, Vice President of Risk Consulting | Allied Solutions BIO: With more than 40 years of diverse experience in the financial industry, Ann Davidson has become a nationally renowned expert in risk control and risk management. Ann has an impressive list of achievements and accreditations in the financial industry, which includes ma…

1
Fighting Fraud: The Role of Fraud Fusion Centers 22:29

1+ y ago22:29

22:29

Speaker: Adam Barrett - DefenseStorm Senior Product Manager BIO: Adam is the DefenseStorm Fraud Geek with an extreme passion for protecting financial institutions and the people who trust them to provide a safe banking experience. He is currently the Senior Product Manager for the DefenseStorm fraud product, Fraud Detection. With 25 years of experi…

1
Current State of CPI l Allied Solutions 2023 13:01

1+ y ago13:01

13:01

Anne Holtzman, Senior VP of Risk Management at Allied Solutions, will speak in-depth about the current state of CPI and the importance of having a proactive strategy. How has CPI changed/shifted since the onset of the pandemic? With a slight shift in the used and new car market this year, how has CPI been affected? With the increase in delinquency …

1
Driving Low-Cost Deposits that Deliver l Velocity 2023 14:00

1+ y ago14:00

14:00

Many credit union executives assume that once they acquire new members, those members will embark on a journey to become loyal and profitable account holders. This assumption is often wrong. If those new members never fully onboarded or engaged with your credit union, then they’re costing you money. So merely “winning the account” doesn’t really co…

1
Get Up to Speed and Down to Work on the New Section 1071 Small Business Data Collection Rule l Wolters Kluwer 2023 22:12

1+ y ago22:12

22:12

The Consumer Financial Protection Bureau issued its final rule to implement Section 1071 of the Dodd-Frank Act. What will this rule mean for your institution? Section 1071 amended the Equal Credit Opportunity Act to require financial institutions to collect and report certain data in connection with credit applications made by small businesses and …

1
Winning and Growing Deposit Relationships l Personetics 2023 13:43

1+ y ago13:43

13:43

After our original podcast discussion, the Battle for Deposits has intensified, and current events - like the massive shift in deposits toward the big banks the week of March 13 - have made this topic even more pertinent to credit unions. It's worth diving even deeper into this subject, to look at items such as: How behavioral economics can impact …

1
Discussion on The Latest Merger and Acquisition Trends l SRM 2023 13:03

1+ y ago13:03

13:03

Mark Sievewright of Sievewright & Associates (An SRM Company) will chat with NAFCU Services CU Lab on the latest opportunities and challenges related to mergers and acquisitions for credit unions and what he expects for the remainder of 2023.

1
Discussion on Digital Assets l SRM 2023 19:24

1+ y ago19:24

19:24

SRM’s Larry Pruss will speak with NAFCU Services CU Lab to catch up on guidance and regulation trends in the digital assets space – including the latest on enforcement actions and what the federal agencies are saying – and what it all means for credit union strategy and operations in 2023.

1
Uncovering the Impact of FRB Regulation II on Card Not Present Fraud for Credit Unions l Allied Solutions 2023 10:20

1+ y ago10:20

10:20

Credit unions must configure each of their debit cards so that card-not-present transactions performed with such cards can be processed on at least two unaffiliated networks. As a practical matter, a credit union will first need to determine whether card-not-present transactions performed with its debit cards can already be processed on at least tw…

1
Winning the Battle for Deposits l Personetics 2023 24:06

2y ago24:06

24:06

With more “money in motion” in a rising rate environment, consumers have multiple choices on where to place their deposits for maximum value. Beyond simply choosing the best rate, consumers are increasingly seeking institutions that will help them better manage their day-to-day banking and deliver tailored advice. A recent survey found that 58% of …

1
Holiday Fraud Prevention Shopping List l Allied Solutions 2022 12:06

2y ago12:06

12:06

It’s never too late to make your holiday fraud list and check it twice to let the holiday fraudsters know we’re watching to see if they are naughty or nice.  Ann Davidson of Allied Solutions will speak in-depth about blocking scammers this holiday season.

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Closing the Gap On Life Insurance Purchases l CMG 2022 10:22

2y ago10:22

10:22

Today, I’ll be speaking with two members of the CUNA Mutual Group team about their research to get some of those answers: Kevin Cummers, TruStage Life Products Director, and Sarah Randle, TruStage Program Specialist. We’ll discuss common member worries, the goals life insurance can help them address, barriers to an insurance purchase, and the steps…

1
Transaction Risk & Fraud l Allied Solutions 2022 11:43

2y ago11:43

11:43

Transaction fraud continues to be a top risk for financial institutions across the country. Ann Davidson of Allied Solutions will speak in-depth about transaction risk & fraud.

1
Recapturing and Retaining Your Wandering Depositor Base l Total Expert 2022 11:57

2y ago11:57

11:57

Customers typically don’t close their financial accounts when they leave for another provider But this gives credit unions an opportunity to re-engage these customers and expand relationships Data-driven engagement is the key – understanding where each customer is on their financial journey

1
P2P Payment & Fraud l Allied Solutions 2022 10:24

2y ago10:24

10:24

Fraud using payment P2P online or using apps continues in financial institutions across the country. Listen as Ann Davidson of Allied Solutions sits down with Randy Salser to speak in-depth about P2P online and payment apps fraud attacks.

1
Reduce Fraud, Accelerate Account Opening, and Approve More New Members with eCBSV 21:25

2+ y ago21:25

21:25

In this episode of The CU Lab podcast, Randy Salser sits down with Jason Kratovil, Head of Public Policy at SentiLink to talk about how credit unions can onboard new members faster and with less friction and help cut back on fraud with eCBSV. Jason shares what is eCBSV as well as the benefits credit unions can get when incorporating it in their acc…

1
What Does CECL Mean for TDRs? l ARCSys 2022 23:46

2+ y ago23:46

23:46

In this episode, we are joined by Mike Umscheid, CEO of ARCSys. Mike is an expert in everything CECL and will be touching on what CECL means for TDRs. There have been many changes with Troubled Debt Restructuring since FASB issued an accounting standards update eliminating the model. We hope you enjoy expanding your knowledge on TDRs and it helps y…

1
Keeping Relevant With Small Business Members Through Embedded Finance l FIS 2022 13:30

2+ y ago13:30

13:30

In an ever competitive landscape, embedded finance is what many are seeing as the next point of evolution in the consumers’ digital experience. As financial institutions, credit unions should heavily consider it as part of their member retention and acquisition strategy, especially among small businesses. In this episode with Matt Collicoat from FI…

1
Safeguard Your Credit Union from Skyrocketing Card-Not-Present Fraud l Allied Solutions 2022 17:03

2+ y ago17:03

17:03

Financial institutions across the country continue to experience card-not-present (CNP) fraud at an alarming rate and it is not stopping. Currently in the top fraud spot, this type of fraud occurs online and involves both credit and debit card numbers. Ann Davidson of Allied Solution outlines how these nefarious attacks are occurring and how to pre…

1
Overdraft and Alternatives – Fair and Responsible Liquidity Options l Velocity 2022 20:49

2+ y ago20:49

20:49

In this podcast, Randy Salser talks to Christopher Leonard, CEO of Velocity Solutions, about how credit unions can provide responsible and compliant liquidity options for their members, while preserving the revenue they need to run their credit union.

1
Latest Fraud Trends Impacting Credit Unions l SentiLink 2022 14:39

2+ y ago14:39

14:39

Hello! And welcome to another episode of the CU Lab. I’m Randy Salser, President of NAFCU Services, and today I’m talking to the Co-Founder and CEO of SentiLink, Naftali Harris, to get his insights on fraud. We’ll discuss fraud attacks on credit unions, what new tactics are criminals using against credit unions, and how can credit unions protect th…

1
Reassigning Plan Administrator Risk l Pentegra 2022 27:23

2+ y ago27:23

27:23

Retirement plan sponsors have day jobs--they are busy running their businesses. But at the end of the day, plan sponsors are ﬁduciaries. They are legally responsible for their plans. Most mistakes involve plan administration.

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