Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.
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A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
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The IHG Owners Association are the most established, successful and distinctive hotel owners association in the industry. With more than six decades of experience, we know what it takes to bring about unprecedented change and achieve monumental goals.We are pleased to present to you this series of bi-monthly podcasts with the IHG Owners Association hosts, Carly Hunt and John Stuart, as we discuss “Hoteliers Hot Topics” aimed at IHG franchisees, bringing you key insights for the market throug ...
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Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive ...
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In Hoteliers Survival Guide we discuss how Hotel Owners can increase direct bookings, Revenue per guest by utilising new technology and digital marketing methods. Informal chat show full of hints, tips, how to guides and interviews with hotel industry experts.
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A weekly podcast hosted by Kiran Girija interviewing hospitality professionals and sharing actionable insights, strategies, tips on various topics including Revenue Management, Sales, Marketing, Technology, F&B, and everything that a hotelier would like to hear. Kiran is an experienced and passionate hotelier with a decade-long experience in Digital Marketing, Distribution, and Revenue Management, working with national and international brands in India, Singapore, and UAE. Views expressed ar ...
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I Meet Hotel is a podcast connecting you to the future of travel and hospitality. Our mission is to deep-dive into what matters most to our Hoteliers community. We’ll bring you weekly updates on the state of the industry, the experts who directly influence them, and delve into the issues that affect hospitality, history, and what we think the future looks like.We also want to hear from you. If there is a topic you would like to feature on one of our next episodes, email us at info@imeethotel ...
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Transform Your Bed and Breakfast Feedback Into Fortunes-028
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Negative feedback? No problem! 🛠️ See it as a chance to shine and show your dedication to guest satisfaction. #ContinuousImprovement #GuestExperience #BnBExcellence #Strategic Communicatio…
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#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan
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The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the …
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Exploring Africa’s Diverse Charms: Insights on Travel, Sustainability, and Future Trends! TSHS-0075
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Exploring Africa’s Diverse Charms: Insights on Travel, Sustainability, and Future Trends! In a comprehensive dialogue, Pirkka Tapiola, Ambassador of Finland to Kenya, Somalia, Eritrea, Seychelles, and Uganda, delves into the interplay between Africa and Europe, framing it as a pivotal element in the travel experiences of European tourists. Througho…
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Claire Jollain: Appealing to the next generation in hospitality
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With hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and sh…
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Creating Connection and Comfort: Strategic Communication for Hotel Success-027
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Clarity is king! Simple, straightforward communication is the secret to guest satisfaction. 🏆 #ClearCommunication #GuestJoy #HospitalitySecrets" Image prompt: A clear and engaging infograp…
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Kristen Vasan: The greater purpose in exploring the great outdoors
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When was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City…
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#64: How Cultural Competency Drives Success | with Seema Jain
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Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for devel…
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Authority and Empathy-Striking the Perfect Balance in Hotel Management-026
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Authority and empathy are the dual pillars of successful hotel management. Learn strategies to integrate these essential qualities and elevate your hotel's service standard. Listen to our …
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Julia Krebs: Inspiring young minds to join the hospitality field
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As someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and d…
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In todays episode, we look to unwrap automation in the hospitality industry and discuss opportunities with Naomi Battison (Business Development Manager) of the Robotarium at Heriot-Watt University. www.owners.org저자 IHG Owners Association
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#63: Empowering Sales and Managing Stress in Hospitality | with Eric Szymanski
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Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and re…
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Avoid These Communication Mistakes to Ensure Guest Satisfaction-025
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Avoid the traps! Common communication mistakes can significantly impact your hotel's guest experience. Learn how to navigate these challenges and build stronger relationships with your gue…
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Gavin Gray: Essential tools and tips for running a successful vacation rental business
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The vacation rental industry has become highly lucrative – and competitive – in recent years. As Global Head of Connectivity Account Management at Vrbo, Gavin Gray has a wealth of insights to share about the vacation rental industry, including top trends, hot destinations, and essential technology tools needed to gain a competitive edge. He highlig…
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#62: Putting Turks and Caicos On The Map | with Nikheel Advani
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Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a …
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The Intangible Luxury: Evolving Landscapes of the Hotel Industry. TSHS- 0074
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Summary In this episode, Sam Erik Ruttmann interviews Piers Schmidt, the founder of luxury branding consultancy firm Luxury Branding. They discuss the challenges faced by luxury hotel brands in gaining global recognition and value compared to luxury goods brands. They explore the pricing premium discrepancy between luxury hotels and luxury goods, a…
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The Art Of Being Formal Yet Friendly-Enhancing Your Hotel's Guest Interactions-024
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Balancing formality with warmth in guest interactions isn't just good manners; it's a strategic business move. Learn how to navigate this delicate balance in our latest piece, enhancing yo…
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Dr. Stowe Shoemaker: The business of educating future hospitality leaders
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During his long career in hospitality education, Dr. Stowe Shoemaker (Ph.D. Cornell University) has witnessed the hospitality curriculum evolve into a business-focused teaching. But should hospitality be all business? He discusses the challenges of educating and attracting a new generation to the hospitality industry and explores the value of apply…
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#61: Graduate Hotels, Chip Rogers Resigns, Jobs Report, Spring Travel, and Mahomes/Kelce Restaurant
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In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint.…
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The Portrayal of Greenland: A visual Analysis of its Digital Storytelling. TSHS-0073
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Summary This is Ep.02 of my discussion with Dr. Francesc Fuste-Forne, University of Girona, Catalonia. The Ep. 01 ¨How Instagram & TikTok are rewriting the rules of Gastronomy and Travel Marketing. TSHS-0072 is available for your listening pleasure. The conversation explores Greenland’s digital storytelling emphasizes its environmental factors and …
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Boost Your Hotel's Reputation With The Power Of Memorable Hotel Welcomes-023
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Elevate your guest's arrival experience with the power of a memorable welcome. Learn the key ingredients to making every greeting count and see the positive impact on guest loyalty and sat…
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Dallin Tait: The wild adventures of building a destination hotel
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Running a resort & spa in the middle of remote Utah has proven to be one of life’s greatest adventures for Dallin Tait. After spending the better part of his career running an excursion company, Dallin also took on the role of General Manager at his family-owned hotel in Bluff, Utah – a sanctuary for outdoor enthusiasts. He shares his success journ…
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#60: Advancing Women in Hospitality | with Rachel Humphrey
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Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's…
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How Instagram & TikTok are rewriting the rules of Gastronomy and Travel Marketing. TSHS-0072
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Summary In the conversation with Dr. Francesc Fuste-Forne, University of Girona, Catalonia, we explore the role of social media in promoting luxury gastronomy in Abu Dhabi, and the challenges faced by bakeries in Catalonia during the pandemic. The chapters cover topics such as, the balance between authenticity and aesthetics in luxury gastronomy, u…
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Why Professional Warmth Is Your Hotel's Ticket to Repeat Guests-022
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ "Turn First Impressions into Lasting Loyalty with Professional Warmth 🏨" Learn how the subtle art of professional warmth can significantly impact your hotel's success, fostering guest loya…
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Jacqueline Nunley: Innovation, adaptation, and the future of hospitality
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Jacqueline Nunley has been at the forefront of revolutionizing travel industry technology for over two decades. As the Industry Advisor for Travel & Hospitality at Salesforce, she has dedicated her career to guiding companies to transform with innovative solutions. She shares her perspective on the importance of discovering and adopting new tools, …
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#59: Strategies For Being Fearless in Hospitality | with Mercedes Blanco
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Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her acro…
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How To Boost Your Bookings With Targeted Hotel Digital Advertising-021
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 Boost Your Hotel's Bookings with Smart Digital Advertising! 🏨💡 Ready to see your hotel stand out in the digital crowd? Dive into the world of digital advertising and watch your bookings …
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Bianca Brasdorp: Running a thriving business as a woman in hospitality
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From business setbacks to viral TikToks, Bianda Brasdorp has experienced a full spectrum of challenges and triumphs on her journey to becoming the successful owner of multiple female-only hostels in Europe. She shares her experience and recommendations for aspiring hostel owners, including coming up with a unique concept, making the most of social …
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#58: Inspiring Women in Hospitality to Pursue, Navigate and Nurture Their Careers | with Emily Goldfischer
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Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years worki…
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Master Your Hotels Online Reputation Management & Boost Bookings-020
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌟 **Your Experience, Our Reputation: Shaping the Future Together!** 🌐💖 Every review is a chapter in your story. We're dedicated to help you not just meeting, but exceeding your expectation…
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#57: The DNA of Travel: Advocacy, Technology, & Trends | with Stuart Greif
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Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served …
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Anne-Julie Karcher: Unlocking the potential of social media influencers for hotels
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Love them or hate them, social media influencers are on the rise. As the co-founder of Anorak Travel, an influencer company focused on the tourism industry, Anne-Julie Karcher has made a career of strategically matching hoteliers with influencers who can help them reach their marketing goals. She provides insights into the costs and budgeting of in…
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Using Storytelling In Your Hotel Content Marketing To Skyrocket Bookings-019
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ ✨ **Transform Your Hotel's Digital Presence Through Powerful Storytelling** ✨ In the world of hospitality, a compelling narrative can set your hotel apart. From the architecture that whisp…
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Unleashing AI’s Potential: Overcoming Common Pitfalls and Strategies for Success. TSHS-0071
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Unleashing AI’s Potential: Overcoming Common Pitfalls and Strategies for Success. Summary In this episode, Jayanth N Kolla, an AI expert, discusses the key considerations for implementing AI in businesses. He emphasizes the importance of understanding the evolution of AI and the different generations of AI technology. Jayanth advises companies to a…
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Unlock the Power of Hotel Social Media & Boost Bookings in 30 Days-018
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🚀 **Elevate Your Hotel's Social Presence to New Heights!** 🌐🌟 Here's how to make your hotel's social media pages irresistibly engaging: - **Showcase Your Best:** From stunning sunsets to g…
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The Power of Storytelling & Mental Health Innovation – discussion with Daniel Hettwer. TSHS-0070
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The Power of Storytelling & Mental Health Innovation – discussion with Daniel Hettwer. TSHS-0070 In this episode, we’re thrilled to bring you a fascinating conversation with Daniel Hettwer, an innovator venturing into the mental health sphere with creative technological solutions. As our conversation unfolds, Daniel Hettwer delves into the compelli…
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A Step-by-Step Guide To Transform Your Hotels Digital Presence into a Booking Magnet-017
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ In today's digital-first world, a hotel's online presence can make or break guest perceptions. Is your hotel's website merely existing, or is it thriving and inviting? 🤔💫 What makes the di…
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Unveiling Authenticity with Aradhana Khowala. TSHS-0069
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Unveiling Authenticity with Aradhana Khowala Welcome to Episode TSHS-0069 of our podcast series, where we dive into profound conversations with influential personalities shaping our world today. In this episode, we’re honored to have Aradhana Khowala, an inspiring figure in the fields of entrepreneurship, hospitality, and innovation. We discuss an …
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Beyond Visibility: Mastering Your Hotels Digital Presence-016
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ 🌍 Did you know that your hotel's website is like the digital front door to your guests' experiences? A beautifully optimized website not only draws potential guests in but also sets the to…
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Paul Williams: Unleashing the Entrepreneurial Spirit In Dubai. TSHS-0068
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Paul Williams: Unleashing the Entrepreneurial Spirit In Dubai Once in a while, you’ll stumble upon a force of nature – an individual whose entrepreneurial passion and cunning innovation reshape their field, embodying the spirit of self-belief and soaring over adversity. One such person is Paul Williams, the CEO of Spearhead Creativity. In a recent,…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us as we explore how to create a home away from home through thoughtful hotel room furnishing. This video guides you through the essentials, highlighting how each piece of furniture c…
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“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067
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“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067 To the listener and reader: What are your top three pain points in dealing with Mental Wellness challenges in your organization? Please write in the comments. Introduction: In the fast-paced world of hospitality, where customer serv…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Thread count myths debunked! In this video, we delve into the world of bedding fabrics and how they contribute to your sleep experience. From Egyptian cotton to silk, discover the luxury m…
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Step into the future of hospitality! Explore the evolving landscape of hotel guest expectations, where personalized experiences and cutting-edge technology redefine your stay. Subscribe fo…
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How to Protect Hotel Guests Information: Strategies for Data Protection-012
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Curious about the future of hotel data privacy? Our new video delves into emerging trends like blockchain and AI. Stay informed and subscribe for more updates! #hotel guests information #P…
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The Art of Shaping Ideas and Brands – discussion with Mike Munt, Creative Director Apogii. TSHS- 0066
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The Art of Shaping Ideas and Brands – Mike Munt, Creative Director Apogii Listen in as brand and design expert, Mike Munt, shares invaluable insights about his personal experiences and techniques to successfully shape the ideas and brands in this engaging podcast. He beautifully likens brands to books, emphasizing the delicate dance of visual desig…
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Hotel Reservation and Management Systems: Maximizing Efficiency-011
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8:24
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Join us in exploring the impact of advanced hotel technologies on guest experiences! From mobile check-in/check-out to personalized room control, discover how technology is enhancing the o…
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Hotel Safety and Security: A Guide to Guest Protection-010
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8:14
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Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF. https://keystonehpd.com/the-hotelier-helpcast-pdf/ Dive into the world of hotel safety with our latest video! Explore innovative security measures that maximize guest safety. From high-tech surveillance to key card access, we've got it all…
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#56: Enhancing Experiences Through Thoughtful Design | with Virginia Toledo
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47:49
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Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces. In this episode, Virginia shares tips on differentiatio…
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Branded Residence A Luxury Illusion or Real Value. TSHS-0065
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56:10
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The episode titled “Branded Residences A Luxury Illusion or Real Value” discusses the concept of branded residences in the hospitality market. I am joined by my guest Mark Dardenne, an expert in the development of branded residences in the Gulf area. Branded residences have gained popularity in the past few years, especially in Dubai. Mark explains…
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