))
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
Manage episode 400725136 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
What's on your mind? Let CX Passport know...
🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gonzales, Ambassador Marketing Manager | Gorgias in CX Passport Episode 154🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:52 Knowledge to Experience
4:51 Empathy in Customer Experience
7:18 The Undervalued Front Line
9:29 Moving from cost center to revenue generator
14:38 Customer stories to drive improvement
17:23 1st Class Lounge
23:05 Why haven’t all companies embraced customer experience
25:59 Gorgias’ approach to customer listening
31:04 Balancing policy with human decision
33:20 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/milagros-gonzales-520565183/
235 에피소드
공유
