))
10. Robots everywhere! Robotics and AI in ITSM, with Mauricio Corona from BP Gurus
Manage episode 332519384 series 3345466
Powered by InvGate에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Powered by InvGate 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Trend or fad? Mauricio Corona (BP Gurus) has been following AI uses throughout the world, from Mexico to the Middle East. He bedazzles audiences by showing how humanoids can provide service, including in the ITSM industry. In this talk with Matt, he shares global trends on ITSM, enabling products and services using artificial intelligence, and implementing robots as part of an omnichannel communication strategy.
Mauricio Corona travels around the world bringing service management and business maturity to many countries while collecting experiences of the use of AI and robotics. He's the Chairman and Owner of BP Gurus, an active SDI Chief Transformation Officer, board member at ACIS_IT, Head of AI graduate programs at Universidad La Salle (Mexico), and Professor at Actuarial Science Faculty STEM Anahuac (Mexico).
89 에피소드
공유
