004: Why Culture in Health Matters With Kathy Campbell
Manage episode 344463759 series 3401743
Susanne Le Boutillier에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Susanne Le Boutillier 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
It’s important to establish a learning culture where an organization acknowledges mistakes and a certain level of openness is enforced so processes are improved and mistakes are worked on.
We want people who make mistakes to own up and learn before it becomes a bigger issue. However, it does not mean we should not hold people accountable for mistakes when that is warranted.
When people, including the media, make a big deal about all the mistakes that have been made, we encourage people to push them under the rug and pretend they did not happen. When that happens, people do not learn and improve.
In this episode of the Thriving in Complexity podcast, Susanne speaks with Kathy Campbell, an experienced non-executive director. Kathy is currently a Director on the Board of the Brisbane North Primary Health Network (PHN) and the Wide Bay Hospital and Health Service (HHS). She is also qualified accountant (FCPA and FCA) and a Fellow of the Australasian Institute of Digital Health.
Kathy shares her learnings from working across complex health systems. We cover the challenges associated with scaling projects, the benefits of thinking systemically, avoiding blame cultures, and engaging with consumers and other stakeholders.
If you’re wanting to get a better understanding of how people governing our health systems think, you should enjoy this episode.
WHAT YOU’LL DISCOVER IN THIS EPISODE:
- Complex challenges Kathy faces working across competing areas (03:54)
- The things that make a difference in healthcare systems (08:11)
- The impact of support on workplace culture (09:01)
- Why leaders need to avoid blame culture? (14:38)
- What leaders need to focus on? (17:40)
- How we ensure meaningful connections in the workplace? (22:16)
- Lessons learned while working to establish the Victorian Cancer Center (31:13)
- What thriving in complexity means to Kathy? (35:17)
- What would Kathy tell her 25-year-old self? (36:10)
24 에피소드