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David Hall, M.Ed. and David Hall에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 David Hall, M.Ed. and David Hall 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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Ep 31 - Introverts and Great Customer Service

16:58
 
공유
 

Manage episode 299042098 series 2847070
David Hall, M.Ed. and David Hall에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 David Hall, M.Ed. and David Hall 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

What represents great customer service to you?
Whether you work for yourself or someone else, giving great customer service is very important. Making someone feel that they matter to you and being able to solve issues and meet needs is key. But, introverts and extroverts have different needs when it comes to customer service. For example, an introverted customer may not want as much small talk as an extroverted customer. It's critical to understand when small talk is wanted and when listening is needed. An introvert may be thinking before speaking and may need time to think about what they are saying – whether they are giving or receiving customer service. Understanding the communication differences and needs of introverts and extroverts can be very beneficial in giving the best service.

- - -
Contact the Host of the Quiet and Strong Podcast:
David Hall

Author, Speaker, Educator, Podcaster

quietandstrong.com
Gobio.link/quietandstrong
david [at] quietandstrong.com

Take the FREE Personality Assessment:

Typefinder Personality Assessment

Follow David on your favorite social platform:

Twitter | Facebook | Instagram | LinkedIn | Youtube

Get David's book:
Minding Your Time: Time Management, Productivity, and Success, Especially for Introverts

You may also like:
Quiet & Strong Merchandise

  continue reading

173 에피소드

Artwork
icon공유
 
Manage episode 299042098 series 2847070
David Hall, M.Ed. and David Hall에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 David Hall, M.Ed. and David Hall 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

What represents great customer service to you?
Whether you work for yourself or someone else, giving great customer service is very important. Making someone feel that they matter to you and being able to solve issues and meet needs is key. But, introverts and extroverts have different needs when it comes to customer service. For example, an introverted customer may not want as much small talk as an extroverted customer. It's critical to understand when small talk is wanted and when listening is needed. An introvert may be thinking before speaking and may need time to think about what they are saying – whether they are giving or receiving customer service. Understanding the communication differences and needs of introverts and extroverts can be very beneficial in giving the best service.

- - -
Contact the Host of the Quiet and Strong Podcast:
David Hall

Author, Speaker, Educator, Podcaster

quietandstrong.com
Gobio.link/quietandstrong
david [at] quietandstrong.com

Take the FREE Personality Assessment:

Typefinder Personality Assessment

Follow David on your favorite social platform:

Twitter | Facebook | Instagram | LinkedIn | Youtube

Get David's book:
Minding Your Time: Time Management, Productivity, and Success, Especially for Introverts

You may also like:
Quiet & Strong Merchandise

  continue reading

173 에피소드

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