Effective cross-team collaboration with Melissa Kozak, co-founder and president, CitusHealth

The Post-Acute POV

Introduction

In this episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior director of business development, is joined by Melissa Kozak, co-founder and president, CitusHealth, to discuss streamlining communication and collaboration across post-acute care.

Join the duo as they discuss the origins of CitusHealth and Melissa’s background in the healthcare industry as a home infusion nurse. Melissa will also highlight how CitusHealth’s solutions can enhance patient care and family engagement. Listen to their conversation.

Topics discussed during today’s episode:

1. [00:35 – 02:28]: Rob introduces Melissa Kozak. Melissa discusses her experience as a home infusion nurse and the origins of CitusHealth.
2. [03:02 – 05:52]: Melissa explains the types of care coordination needed in home-based care with a dispersed staff and how CitusHealth can help streamline communication.
3. [06:44 – 07:44]: Melissa details the importance of a messaging tool for cross-team collaboration.
4. [07:47 – 09:18]: The duo discusses the ways that CitusHealth’s software strengthens engagement and participation.
5. [09:40 – 11:32]: Melissa outlines the transition between communication plans and how to better integrate these solutions.
6. [11:51 – 13:16]: Melissa shares the importance of effective communication between patients, staff, family, and caregivers.
7. [13:39 – 16:52]: Melissa details results from current CitusHealth customers and how their technology keeps staff accountable and patients satisfied.
8. [17:26 – 19:16]: Melissa discusses how communication can make intense situations more manageable.
9. [19:38 – 22:14]: Rob and Melissa detail the importance of family/caregiver communication and making sure that they feel empowered, for the best patient care.
10. [22:44 – 24:56]: Melissa discusses the future of home-based care and Rob wraps up the discussion with final thoughts.

Resources

• Learn more about MatrixCare at: https://www.matrixcare.com/
• Check out our home health solution: https://www.matrixcare.com/home-health-software/
• Find out more about CitusHealth: https://www.citushealth.com/
• Listen to more episodes of the Post-Acute POV

Disclaimer

The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

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