Dealing With Unreasonable Expectations In The Age Of Entitlement And The Customer Experience

The Pest Geek Podcast Worlds #1 Pest Control Training Podcast

Franklin Hernandez: Certified Pest Control Operator & Horticultural Specialist, CEU Trainer, Entrepreneur, Marketer, Franklin Hernandez: Certified Pest Control Operator, Horticultural Specialist, and CEU Trainer에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Franklin Hernandez: Certified Pest Control Operator & Horticultural Specialist, CEU Trainer, Entrepreneur, Marketer, Franklin Hernandez: Certified Pest Control Operator, Horticultural Specialist, and CEU Trainer 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

1y ago 1:42:54

MP3•에피소드 홈

Handling unrealistic expectations from entitled customers can be a challenge for businesses as it can affect the customer experience negatively and result in dissatisfaction. To manage entitled consumers and their expectations, follow these steps: Clearly communicate company policies, procedures, and standards.Train employees to handle difficult customers with active listening, conflict resolution, and empathy skills.Offer personalized customer service to meet individual customer needs.Anticipate and address customer needs proactively.Show empathy and listen to the customer's concerns.Address complaints quickly and resolve them to customer satisfaction.Entitled consumers are a reality in modern business, and companies must be equipped to handle them effectively. By implementing these steps, businesses can enhance the customer experience, manage expectations, and achieve customer satisfaction. https://www.youtube.com/embed/ItgmN_x72GY

323 에피소드