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Ep. 198: Barbara Higgins | Lighting a Path to Success in Low-Engagement Industries

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Player FM과 저희 커뮤니티의 Bain & Company, Rob Markey, Company partner, and Customer experience expert 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.
In this episode, Barbara Higgins, former chief customer officer of Duke Energy, and Rob Markey discuss what customer loyalty in the utility industry looks like as well as Barbara's strategies and techniques to cultivate lasting trust.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Barbara Higgins, you can find her on LinkedIn.

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