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Ep. 200: Ilenia Vidili | Customer-centricity Can Make the World a Better Place

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Player FM과 저희 커뮤니티의 Bain & Company, Rob Markey, Company partner, and Customer experience expert 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.

In this episode, Ilenia Vidili, a customer-centricity adviser and author of Journey to Centricity, and Rob Markey discuss why connecting to customers means understanding what they value. When companies use their voice to stand up for something they truly believe in or to advance and improve society, customers notice.

If you’d like to provide feedback on the show, please fill out our survey here.

If you’d like to learn more about Ilenia Vidili, you can find her on LinkedIn.

Order Ilenia's book here.

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