Episode 98: Customer Analytics in the Age of Machine Learning


Manage episode 275024947 series 1932932
Player FM과 저희 커뮤니티의 Georgian 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.

Imagine being able to capture every source of end-user interaction - from both structured and unstructured data - to provide a rich view of customer experience and actionable intelligence, in real-time. In this episode, Jon Prial talks with Derek Wang, the founder and CEO of Stratifyd, a company with an AI-powered end-to-end customer analytics platform that is enabling its customers to do just that.

On the show, Jon and Derek discuss Stratifyd's vision and how he and his colleagues have taken a trove of unstructured data and applied it to a specific market space using machine learning and NLP to deliver valuable insights and workflow automation.

In this episode you’ll hear:

  • How Stratifyd built a startup outside a traditional tech hub
  • How they are using unsupervised learning and NLP on unstructured data to provide immediate automated insights into vast amounts of customer data
  • How they then use supervised deep learning to generate automated workflows and decision-making
  • Why privacy and trust are a priority when handling such vast quantities of data

Derek Wang is founder and CEO of Stratifyd, a customer analytics platform designed to equip business leaders worldwide with deep business insights in minutes instead of months. Before starting Stratifyd, Derek worked in academia, as Associate Director of the Charlotte Visualization Center working on visualization and visual analytics.

249 에피소드