Human-centered design at USDA; Consumer-grade experiences at IRS
Manage episode 363692869 series 3372158
The Daily Scoop Podcast에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 The Daily Scoop Podcast 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
The Department of Agriculture has a vast array of customers, from farmers to families. USDA is working to personalize content and experiences across multiple channels. Simchah Suvekye-Bogin, chief customer experience officer in USDA’s Office of Customer Experience, explains how her organization is improving customer experience and best practices they’ve learned along the way. The Internal Revenue Service is another agency looking to modernize the digital front door for citizens. David Aten, human capital officer at IRS, tells Wyatt Kash how his agency is modernizing their website and giving American citizens a more “consumer-grade” experience. The Daily Scoop Podcast is available every Tuesday and Thursday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast on Apple Podcasts, Google Podcasts, Spotify and Stitcher. And if you like what you hear, please let us know in the comments.
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