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Data to Dollars: Practical Steps to Increase Customer Retention by 50% for IT Businesses
Manage episode 451156578 series 2971935
Hina Siddiqui에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Hina Siddiqui 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
You and I know that acquiring a new client can be five to ten times more expensive than retaining an existing one.
In this episode, we’re going to look at how data can transform customer relationships and build long-term customer loyalty.
To bring this topic to life, we’ll follow the story of John, a CEO of a small IT company that’s struggling with client retention.
Despite great initial engagements, John finds that many clients don’t return after their first project.
He’s eager to solve this, but he’s unsure where to start.
In today's episode, with the help of our guest, my great LinkedIn friend Manuel Barragan - who’s the CEO - CIO - CDO (Chief Digital / Data Officer) at Digital Transformation in Mexico City, we’ll explore how John could use data to better understand and retain his clients.
ABOUT OUR Guest Expert
Manuel Barragan - our guest today is a seasoned Digital Transformation leader and founder of Digital Transformation Strategist (dtstrategist.com). With extensive experience as a CEO, CIO, and CDO, he specializes in transforming business culture, processes, and technology to drive customer-centric innovation and operational excellence.
Known for his human-centric, data-driven approach, he empowers teams to leverage digital tools, streamline operations, and enhance customer and employee experiences. His strategic insights have helped organizations redefine their digital presence and achieve sustainable growth.
TUNE IN.
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CONNECT WITH MANUEL BARRAGAN
WEBSITE I https://dtstrategist.com/
LINKEDIN: https://www.linkedin.com/in/manuelbarragan/
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Please feel free to reach out to us for any questions, and career support.
connect@authorhina.com
CONNECT WITH HINA
WEBSITE I https://authorhina.com
LINKEDIN I https://www.linkedin.com/in/coach-authorhina/
Email I connect@authorhina.com
Increase Your Business Revenue by 25% in Just 12 Weeks. Request a Free Consultation Call Now!
Check out Hina's books:
https://amzn.to/3B65Wz7
Theme Music Credit
Happy Days In Summer by MusicLFiles
Link: https://filmmusic.io/song/8020-happy-days-in-summer
License: https://filmmusic.io/standard-license
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