))
The Community-Led Growth Show - Episode 029 w/ Nick Mehta, CEO at Gainsight
Manage episode 331229567 series 3290241
Joel Primack에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Joel Primack 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Nick Mehta opens up the episode by sharing a bit about himself and Gainsight. Diving into the conversation, he explains why Gainsight leaned into community as a lever for growth from the very beginning to help expand and grow their Total Addressable Market (TAM). Community at Gainsight has grown geographically and both by the ones owned by Gainsight and those outside of Gainsight serving the greater customer success profession.
Next, Nick shares how he and the leadership team at Gainsight get buy-in and show ROI of their community efforts to the board and Vista Equity Partners. Zooming out, he discusses the insights and opportunities that he and the leadership team saw that gave them the confidence to proceed with acquiring inSided.
Earlier in the conversation, Nick mentioned Peloton and now it’s time to hear what he’s learned about building community from Peloton and what they’ve done well from his perspective.
To close out the episode, he shares the 3 community trends he’s watching for in 2022 and beyond.
Follow Nick on Twitter.
51 에피소드
공유
