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CX Discussion: Culture Eats Strategy for Breakfast
Manage episode 300708035 series 2910996
ACT-IAC에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 ACT-IAC 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
CX Community of Interest leader Brian Whittaker hosts another interview with a customer experience difference-maker in the federal government.
This week, Brian sits down with Amber Chaudhry, Customer Experience Lead at the Bureau of the Fiscal Service.
They discuss Amber's work streamlining customer experience at her previous role at the SBA, adjusting to a new workplace during the pandemic, and breaking down data silos to see a more complete picture of customer sentiment.
Amber's LinkedIn: https://www.linkedin.com/in/amberchaudhry/
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Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound
146 에피소드
공유
