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Ep 1 - Customer Service Interactions with KnowHow
Manage episode 424839952 series 3581167
Amanda Stichter and Virtual Vision에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Amanda Stichter and Virtual Vision 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Amanda, COO at Virtual Vision, and Paul, Account Exec at KnowHow discuss the crucial role of the person answering the phone in a restoration business. The first phone call sets the tone for the company's values, visions, and culture, and it is often the homeowner's first contact with a restoration company. The video emphasizes the need for empathy and compassion in this initial interaction, and how it can help establish trust and reassure homeowners in times of panic or shock. The importance of clear communication, transparency, and treating every loss as if it's your own family's is also highlighted, as they contribute to building long-lasting customer relationships in a competitive market.
Want to learn more? Join Virtual Vision at our upcoming webinar "Caring Connections: Elevating Customer Service in First Interactions" on September 21, 2023 at 12:00 pm CST.
Register by visiting www.virtualvision.com/webinars
IMPORTANT LINKS:
💻 Virtual Vision: https://www.virtualvision.com
📘 "Winning With Workers" by KnowHow: https://tryknowhow.com/
18 에피소드
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