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How can advice firms design with vulnerability in mind?
Manage episode 359072217 series 1770453
NMA Reporters Zachariah Sharif and Alicja Hagopian explore consumer vulnerability with Junaid Mujaver of Newton Europe. Junaid is leading the firm’s online vulnerability assessment, using behavioural psychology to include vulnerable customers in their digital journeys. How can firms include vulnerable consumers in their thinking, particularly in light of the incoming consumer duty?
279 에피소드
Manage episode 359072217 series 1770453
NMA Reporters Zachariah Sharif and Alicja Hagopian explore consumer vulnerability with Junaid Mujaver of Newton Europe. Junaid is leading the firm’s online vulnerability assessment, using behavioural psychology to include vulnerable customers in their digital journeys. How can firms include vulnerable consumers in their thinking, particularly in light of the incoming consumer duty?
279 에피소드
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