Driving Legendary Customer Service Through Technology With Tractor Supply Executive Rob Mills Technovation With Peter High (CIO, CTO, CDO, CXO Interviews) podcast

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Tech MBA Business Metis Strategy

Metis Strategy에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Metis Strategy 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) « »
Driving Legendary Customer Service Through Technology with Tractor Supply Executive Rob Mills

1+ y ago 26:44

공유

MP3•에피소드 홈

Metis Strategy에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Metis Strategy 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

714: Rob discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview; technology, digital commerce, and strategy; why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.

Also available on YouTube:

https://youtu.be/9SGtvTtJ5D0

… continue reading

303 에피소드

#Tech #MBA #Business #Metis Strategy

Artwork

Driving Legendary Customer Service Through Technology with Tractor Supply Executive Rob Mills

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

29 subscribers

published 1+ y ago

공유

MP3•에피소드 홈

Metis Strategy에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Metis Strategy 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

714: Rob discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview; technology, digital commerce, and strategy; why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.

Also available on YouTube:

https://youtu.be/9SGtvTtJ5D0

… continue reading

303 에피소드

#Tech #MBA #Business #Metis Strategy

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