Manage episode 295727132 series 2598055
Join your host Andrew Tisser and guest Susan Brooks, Director of Patient Care Services for Catholic Health System at St. Joseph Hospital, as they talk about the many dos and don'ts for physicians who are fresh out of residency. Susan presents us with nothing but proven tips as someone with a broad background in the nursing field. Susan's points couldn't be more authentic and straightforward, so make sure to take notes!
In this episode you will learn:
· The dos and don’ts for new grads.
· How to keep nurses in your corner and how to lose them.
· Many more actionable tips!
· "It's important to think healthcare through."
About Susan Brooks:
After earning her Bachelor of Science in Nursing from the University at Buffalo, as well as her Master's of Science in Executive Leadership and Change from Daemen College, Susan entered the nursing world to explore her passion for caring for the sick, providing a compassionate experience, and creating a better healthcare system.
Currently, she works as a Director of Patient Care Services for the Catholic Health System at St. Joseph Hospital, where she's focused on patient safety, satisfaction for both patients and associates, and high-quality care.
Susan has spent the last 28 years learning everything there is to know about the healthcare industry – from high reliability to financial sustainment.
She's held a number of nursing/healthcare roles from Case Manager to Program Director. Still, her latest challenge has been helping Catholic Health to improve patient satisfaction and creating a safer environment through her contributions as the Director of Patient Care Services.
For most people, a nurse leader doesn't sound very interesting. For Susan, developing and nurturing new nurses is a passion she's been chasing for 28 years. We could say that Susan is living the dream.
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FREE four-part video series describing my path from burnout to career satisfaction- https://andrewtisserdo.com/video