Deal Killers (with Anna Saltzman)

Structure Talk

In this episode, Reuben Saltzman and Tessa welcome Anna Saltzman, who is part of the leadership team at StructureTech. They discuss the topic of deal killers and the reputation that home inspectors have for potentially killing real estate deals. Anna shares her experience in her role overseeing the growth department and how her perception of the job has evolved. They delve into the data on deals not going through and the factors that contribute to this. The conversation highlights the importance of communication, context, and providing the next step for clients. In this conversation, Anna expresses her disappointment in not having any exciting revelations to share. The hosts joke about breaking up with the podcast and discuss their anticipation for future episodes. They acknowledge the controversial nature of the topics discussed and the multitude of opinions that exist within the home inspection community. The conversation ends with closing remarks and a promise of a follow-up episode.
Takeaways
Home inspectors have a reputation as deal-killers, but data shows that StructureTech's percentage of deals not going through is lower than the national average.
The size of the company and the volume of inspections can contribute to the perception of being deal killers.
Effective communication, providing context, and giving clients the next step is crucial in managing expectations and preventing deal breakers.
Continuous improvement and feedback are essential for home inspection companies to maintain a positive reputation and provide the best service to clients and real estate agents. Sometimes conversations may not yield the desired outcomes or revelations.
Controversial topics can generate diverse opinions and perspectives.
The home inspection community has a wide range of viewpoints on addressing various issues.
Future episodes may explore more exciting and engaging topics.
Chapters
00:00 Introduction and Welcoming Anna Saltzman
02:13 Anna's Role in the Growth Department
03:04 Anna's Experience and Perception of the Job
04:08 The Topic of Deal Killers
05:02 Researching the Data
06:09 Longstanding Reputation of Being Deal Killers
08:29 Balancing Integrity and Keeping Real Estate Agents Happy
09:20 The Importance of How Information is Presented
10:09 Educating Clients and Preparing Them for Inspection Results
11:16 The Role of Knowledgeable Agents in Preventing Deal Breakers
12:53 National Average of Homes Not Going to Closing
13:41 StructureTech's Data on Deals Not Going Through
14:57 Addressing a Specific Client's Multiple Inspection
18:30 Negative Feedback and Damage Control
19:00 The Size of the Company and Volume of Inspections
22:38 Dealing with Clients Who Won't Be Satisfied
23:31 The Importance of Giving Clients the Next Step
25:08 The Takeaway: StructureTech's Reputation and Continuous Improvement
26:41 Comparing StructureTech to Other Home Inspection Companies
28:23 The Challenges of the Home Buying Process
30:31 The Role of Communication and Context in Inspections
32:10 Providing the Next Step for Clients
34:35 Conclusion and Thank You
34:58 Disappointment and Anticipation