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Manage episode 269609048 series 2118198
Player FM과 저희 커뮤니티의 Small Business Matters 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.
An entrepreneur focused on creating value for clients and shareholders, John Hightower is also a 16 year consulting veteran with a tenacious approach to “roll-up-the-sleeves” and optimize results. John thrives by creating solutions in fast-paced, inter-departmental projects, and innovative/disruptive product sets. In 2017, he co-founded Arch + Tower, an FD Company that helps businesses win in the Experience Economy. Show Notes: In this episode, John Hightower discusses the concept of leading with a servant mentality and flipping the organizational chart in order to improve the customer experience. Key Points in this Episode: • Contributions to Small Business [0:02:34] • Career Highlights [0:03:39] • Pirates, Paddlers, and Passengers [0:06:20] • The Impact of Remote Work [0:08:30] • The Lagging Indicator [0:11:18] • Employee Exp. Drives Customer Exp. [0:13:10] • Is the Customer Right? [0:15:18] • Achieving a Customer Focused Culture [017:19] • Best Mistakes [0:19:59] • Advice for Small Business Owner [0:23:33] • Latest Read: "Death by Meeting" [0:27:06] • Favorite Leaders [0:30:16] • Importance of Self Care [0:31:30] • School Traditions [0:33:03] • Contact Info [0:34:57]