Episode 50: Walk-Up in Madrid


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In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:

  • New features for requestors
  • Agent Workspace for walk-up technicians
  • Advanced Work Assignment for routing work
  • Tips for smooth migration to Madrid

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