Leaders In Medical Billing podcast

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Beyond Billing: Culture, Compassion, and Coaching with Davia Ward 29:19

19일 전29:19

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29:19

In this episode of Leaders in Medical Billing, Chanie Gluck welcomes Davia Award, founder of Healthcare Partners Consulting & Billing (HPC), to share her extraordinary journey from a small-town biller to a national force in mental health RCM. With over 37 years in the industry, Davia is reshaping how billing companies operate—through empathy-driven leadership, building AI-powered tools like ClaimBuddy, and a bold mission to empower 100 women across the U.S. by 2027. From tackling credentialing and coaching providers to developing bots for SOPs, Davia shows how holistic, tech-forward, and core values-centered leadership can change lives—and the future of medical billing. She also shares how she motivates her team to embrace AI and technology. Learn more about HPC: https://hpcbilling.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing and technology.…

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RCM Growth Strategy: Scaling from $15M to $50M with David Strand 28:47

5 weeks 전28:47

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28:47

In this episode of Leaders in Medical Billing, Chanie Gluck speaks with David Strand, CEO of UnisLink and former COO of the Cleveland Clinic and Alina Health. David brings over 30 years of cross-sector healthcare leadership—from payers to providers to startups—and now leads UnisLink, a fast-growing RCM company backed by Riverside Partners. David dives into what it takes to transition an early-stage RCM company into a scalable, process-driven organization. He shares insights on UnisLink’s growth strategy, building offshore teams, AI for denial management, creating a consultative client experience, and the long-term vision of delivering value-based results for small and mid-sized practices. Learn more about UnisLink: https://unislink.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing and technology.…

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Taking a Consultative Approach to RCM with Kem Tolliver 27:27

7 weeks 전27:27

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27:27

In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Kem Tolliver, President & CEO of Medical Revenue Cycle Specialists and co-host of the RevDive podcast. Kem shares her journey from medical receptionist to a nationally recognized healthcare consultant and educator. She introduces her 4-quadrant revenue cycle model, designed to help practices optimize everything from patient intake to financial reporting. Kem also shares advice for medical billing company owners looking to become more consultative and value-driven in an increasingly tech-forward RCM landscape. Learn more about Medical Revenue Cycle Specialists: https://www.medrevenuecycle.com/ Check out Kem’s podcast, RevDive, here: https://www.medrevenuecycle.com/podcast Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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What’s Your Billing Company Worth in 2025? M&A Strategy with Brian Greenberg 29:55

9 weeks 전29:55

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29:55

In this episode of Leaders in Medical Billing, host Chanie Gluck sits down with Brian Greenberg, a highly experienced M&A and strategic advisor in the Revenue Cycle Management (RCM) space. With 25+ years of experience and over 150 deals closed, Brian breaks down what makes a medical billing company attractive to buyers, how to increase your company’s value, and how to prepare for a successful exit. Brian shares trends in the Mergers & Acquisitions market in 2025 and how private equity is reshaping the healthcare landscape. You’ll learn about what Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA) range attracts top buyers and how client concentration and contracts affect your valuation. This episode also delves into how technology can boost your multiple and why specialization in niche markets matters more than ever If you’ve ever asked, “What is my medical billing company worth?”—this episode is for you. Learn more about Greenberg Advisors on their website: https://greenberg-advisors.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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Navigating Offshore/Onshore RCM Success with Ramesh Gogineni 18:52

11 weeks 전18:52

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18:52

In this episode of Leaders in Medical Billing, host Chanie Gluck sits down with Ramesh Gogineni, CEO of Med-Strategies, who shares his entrepreneurial journey from India to the U.S., and how he built a hybrid offshore/onshore medical billing model along the way. Formally an engineer with plenty of operations and tech experience, Ramesh’s healthcare career started when he married a physician and decided to set up a company that set up Electronic Health Records (EHRs) and then a billing company. He highlights the challenges of early offshoring, why blending automation with human expertise is critical for success, and the optimal staffing mix for RCM operations today. He also offers practical insights on using RPA, AI, and smart vetting processes to drive efficiency while maintaining quality in Revenue Cycle Management. Listen to this episode to hear first-hand experience from someone who has spent decades experimenting with offshoring medical billing. Plus, Ramesh shares what he’s looking forward to in the future of medical billing: improving relationships between payors and providers. You can find out more about Med-Strategies here: https://med-strategies.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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Bots, AI, & the Future of Billing at AdvancedMD with Angela McCoy 23:25

13 weeks 전23:25

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23:25

In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Angela McCoy, Vice President of Revenue Cycle Operations at AdvancedMD , to explore her inspiring career journey and the innovations transforming the RCM space. Angela shares how she rose through the ranks at AdvancedMD, a leading Project Management (PM) and Electronic Health Records (EHR) platform, by embracing roles and responsibilities others hesitated to take. She discusses how AdvancedMD is leveraging bots, managing offshore vendor relationships, and investing in AI to improve operational efficiency to enhance the billing experience for clients. Angela shares AdvancedMD’s philosophy behind building your own AI tools versus white-labeling existing technology. Tune in to Angela’s insights on RCM innovation, leadership development, and the future of AI in medical billing! Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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CDI, Leadership, & Innovation: Improving Healthcare Systems Worldwide with Paula Hall 36:29

16 weeks 전36:29

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36:29

In this episode of Leaders in Medical Billing, host Chanie Gluck is joined by Paula Hall, a global healthcare consultant with decades of experience in clinical care and healthcare administration. With an astounding 63 credentials, Paula has led transformative revenue cycle and healthcare improvement projects across the United States, India, Africa, the Middle East, and beyond. Paula shares the story of how she became part of one of the first outsourced U.S. billing project to India to jumpstart her global career. She discusses the evolution of international healthcare systems and highlights the importance of Clinical Documentation Improvement (CDI) in driving better patient outcomes and reimbursement. Now based in Dubai, Paula is launching an internationally accredited online CDI course, empowering healthcare professionals worldwide to strengthen their documentation skills. From training over 250 physicians to consulting on setting up and managing healthcare facilities in the UAE, her passion for global healthcare excellence is unmatched. Whether you're a billing company owner, CDI professional, or healthcare leader—this episode is packed with years of experience, strategy, and inspiration across borders. You can learn more about Paula’s CDI course here: www.cdi.training And her consulting business here: https://innovationplus.ae/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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How AI Voice Agents are Transforming Healthcare with Ankit Jain 28:17

18 weeks 전28:17

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28:17

In this episode of Leaders in Medical Billing, Ankit Jain, co-founder and CEO of Infinitus Systems, discusses how AI voice agents are changing the healthcare industry. With a background in AI venture capital investment and experience launching two successful tech startups (including a Google acquisition), Ankit shares how Infinitus is eliminating inefficiencies in billing workflows by automating phone calls for tasks such as benefit verifications, prior authorization checks, and claim status updates. He explains the role of AI co-pilots and AI agents alongside humans, how they improve billing team productivity, and why security and compliance are critical when implementing AI in healthcare. Ankit also provides insights into the future of AI in medical billing, the challenges of scaling AI technology, and how automation can reduce healthcare worker burnout while improving the patient experience. With over five million AI-powered calls handled, Infinitus is already working with some of the largest healthcare organizations to streamline administrative tasks and enhance operational efficiency. Ankit shares insights into the future of AI, including risks and how it can improve our entire healthcare system. Tune in to learn how AI-driven automation is reshaping the medical billing industry and why billing companies should consider adopting a comprehensive voice AI platform. Learn more about Infinitus on their website: https://www.infinitus.ai/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing, automation, AI and technology.…

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Building a Global Team: Offshoring and AI with John Gwin 29:30

20 weeks 전29:30

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29:30

Chanie Gluck is joined by John Gwin, founder and CEO of The Auctus Group, a consulting firm specializing in financial and operational services for plastic surgeons and dermatologists. In this episode, John shares his passion for technology, leadership, and Revenue Cycle Management (RCM). John is also the Vice Chair of the HBMA Innovations Committee and the president of a nonprofit called BRAVE Coalition Foundation. We delved into the unique structure of The Auctus Group, which employs over 100 team members across eight countries working remotely. John explained his innovative pod model, which fosters collaboration and empowers teams to make decisions collectively, rather than following a traditional hierarchical structure. This approach not only enhances organizational communication but also promotes a strong company culture. John then discussed the significant role that technology and AI plays in RCM. He shares insights into the technology tools that have transformed his operations, including DocVocate, Raxia, SuperDial, and more. He highlights the effectiveness of AI tools in improving patient payment rates and streamlining workflows. He also touches on the emerging trend of custom-built tech solutions that can be developed collaboratively, making advanced technology more accessible to smaller billing companies. This episode is packed with valuable insights for anyone in the healthcare billing space, especially those looking to leverage technology to enhance their offshore operations. You can learn more about Auctus Group here: https://auctusgroupconsulting.com/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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Unlocking Solutions: Automating Financial Workflows with Sasha King 25:44

22 weeks 전25:44

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25:44

In this episode of Leaders in Medical Billing, host Chanie Gluck speaks with Sasha King, co-founder of Anatomy Financial. Anatomy is a healthcare tech start-up focused on automating financial workflows in the medical billing industry. Sasha shares her journey from serving as the Chief Commercial Officer at CareDX to founding Anatomy with her husband. She explains how the challenges she encountered with financial clarity and the inefficiencies of traditional billing processes led to the creation of Anatomy, which operates as a healthcare lockbox designed to streamline the handling of billing-related mail. Using high-speed scanners and AI technology, Anatomy converts explanation of benefits (EOBs) into electronic remittances, significantly improving workflow efficiency for billing teams. During their conversation, Sasha highlights the importance of building a strong team and a behind-the-scenes look into securing venture capital funds to launch a healthcare tech company. She emphasizes the need for education in the market, particularly for billing services that may not have previously considered lockbox solutions. Additionally, she offers insights into balancing her role as a working mother while leading a growing tech company. As the discussion wraps up, Sasha expresses excitement for the future of Anatomy and the potential for continued innovation in healthcare billing. Her passion and dedication to solving real industry pain points are inspiring. For those interested in learning more about Anatomy Financial, additional information can be found at Anatomy.com . This episode provides valuable insights into the evolving landscape of technology for medical billing—tune in for an engaging and informative conversation! Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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The Future of Healthcare Billing: Cutting-Edge Technology at Adonis with Jonathan LaChapelle 24:42

24 weeks 전24:42

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24:42

In this episode of Leaders in Medical Billing, host Chanie Gluck welcomes Jonathan LaChapelle, Director of Revenue Cycle Management at Adonis , a cutting-edge revenue intelligence and automation platform designed for healthcare. Jonathan shares insights from his extensive experience in the RCM space and discusses the revolutionary technology-driven capabilities of Adonis that address operational challenges in medical billing. Tune in to discover the innovative solutions that Adonis offers and how they can benefit medical billing companies. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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RCM Operational Excellence with Melanie McGivney 18:42

26 weeks 전18:42

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18:42

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Melanie McGivney, Director of Operations at Impact Healthcare Solutions. With over 20 years of experience in revenue cycle management (RCM), Melanie shares insights on operational efficiency, building strong offshore relationships, and overcoming challenges in multi-state hospital billing. From onboarding best practices to the exciting future of AI, this conversation is packed with actionable takeaways for billing professionals aiming to improve processes and client relationships. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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Harnessing RCM Technology in 2025 with Sunil Konda 32:51

28 weeks 전32:51

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32:51

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Sunil Konda, Chief Product Officer at SYNERGEN Health. With over 16 years of experience in healthcare technology, Sunil discusses how automation, AI, and cloud-based solutions are transforming the revenue cycle management (RCM) landscape. They delve into reducing inefficiencies, managing denials, enhancing patient engagement, and navigating challenges in technology adoption. This conversation is packed with actionable advice for RCM professionals looking to modernize and innovate their processes. Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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Differentiation in the RCM Industry with Sean McSweeney 29:21

30 weeks 전29:21

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29:21

In this episode of Leaders in Medical Billing, host Chanie Gluck continues the conversation with Sean McSweeney about how medical billing companies can differentiate themselves in a competitive RCM market. Sean emphasizes the importance of focusing on specialized services, leveraging technology, and aligning marketing strategies with client needs. Together, they discuss how to stand out without competing solely on price, the value of clear dashboards, and building trust through high-touch communication. From understanding the power of niche specialization to better client communication, this episode offers actionable strategies for medical billing professionals looking to stand out in 2025 and beyond. To learn more about Sean and Voyant Health: https://voyanthealth.io/ Sponsored by 4D Global , empowering medical billing companies through offshore staffing.…

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Revolutionizing Healthcare: Increasing Joy and Access to Care with Nio Queiro 27:11

32 weeks 전27:11

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27:11

In this episode of Leaders in Medical Billing, Chanie Gluck speaks with Nio Queiro, the founder of Queiro Group and the Chief Strategy Officer for Nashville General Hospital. Nio shared her incredible journey in the healthcare industry, which spans over 30 years and includes roles such as the SVP of Revenue Cycle at Tufts Medicine and consulting positions with major organizations like Deloitte. Nio's story is one of resilience and transformation. She recounted a life-changing health crisis in 2021 that led her to reevaluate her purpose and ultimately start her own consulting firm. Her firm focuses on organizational transformation, AI management, and leadership development, all aimed at creating empathy-led patient experiences. One of the highlights of our conversation was Nio's book, "Joy Notes," which emphasizes the importance of finding joy even in difficult times. She explained how music and neuroscience can help shift our emotional states, offering practical advice for listeners to incorporate joy into their daily lives. Nio also discussed her work at Nashville General Hospital, where she is dedicated to ensuring access to care for all residents in Middle Tennessee. She emphasized the importance of seeing patients as whole individuals and tailoring care to their cultural and personal needs. We also touched on the critical issue of workforce development in the revenue cycle industry. Nio is actively involved in educating the next generation of professionals through online courses, internships, and fellowships, aiming to bridge the workforce gap and bring fresh talent into the field. Lastly, Nio announced her upcoming podcast, "Joy and Gratitude," which will launch in January. The podcast will focus on real-life issues and how to navigate them with joy and gratitude. For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com…

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Leaders in Medical Billing

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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