Episode 8: Cancellation Policies... How do I edit them, and what do they mean?

fitSpot Guru

What We Cover In This Episode:

• Where to find the cancellation policies within the fitDEGREE admin [1:36]
• Why it’s important to know your business model before setting cancellation policies [2:43]
• The need for different types of cancellation policies, and not just a blanket policy for all [3:58]
• Breaking down the terms within the cancellation policies of fitDEGREE, starting with a limited item fee [7:43]
• How to apply the unlimited use item fee to cancellations [9:50]
• The “no call, no show” fee [10:48]
• How that the automatic refund works [12:01]
• A look at the “no refund and contact studio for refund” option [14:25]
• The way to disable the ability to cancel from the fitDEGREE app [15:37]

Quotes:

“Tell me what you have going on in your studio and tell me what your business model is, because a lot of the times, late cancellation and no call-no shows are a part of the business model.” [Nick, 2:58]

“When we see these small group environments where 8 to 10 people can come, we need to make sure that people are respecting the rules of the studio, and where they are giving proper notice that they can’t come.” [Nick, 3:32]

“What is best for your business and business model? I think of these cancellation policies as somewhat of a culture setter, or a culture reminder for your clients.” [Nick, 18:46]

“I strongly encourage people when they are making the switch to fitDEGREE, that if you are making changes at your studio, now would be a great time to revisit this and do it all at once.” [Nick, 19:11]

LINKS:

[e-mail]

https://www.facebook.com/groups/fitDEGREE