Episode 203: Industry Tea with Partner The Sales Arms - MEMBER MANAGEMENT

fitSpot Guru

What We Cover In This Episode:

• How feedback ties into the client journey as a support tool [3:23]

• The point in the client journey where you start using client feedback to gauge your client avatar [5:51]

• Why you need to ensure you have a proper tracking system for client outreach [8:18]

• Advice on outreach cadence for members [12:27]

• Why developing a client advisory board is a smart strategy to implement [16:38]

• How to empower clients using a referral kickback [18:47]

• What to do to start building up the loyalty to get people to want to refer your studio [22:39]

• Tips for making milestones and goals in reachable increments [25:46]

Quotes:

"It's just very important that as a team you are organized, and you have processes in place that everybody is going to follow so everything flows smoothly." [Chris, 12:03]

"Spend some time sitting at your front desk when your class ends and listen to where they are going to have coffee, to have lunch, to go boutique shopping or whatever. Listen to where they are going and then you will know what those like-minded businesses look like." [Stephanie, 24:44]

"Regardless of what you put in place, it takes passion and a want to do this job for it to all actually be done correctly." [Chris, 30:38]

LINKS:

Book a Call with The Sales Arms!

Website, Instagram & LinkedIn

Chris' Personal Instagram & LinkedIn

Episode 201: Industry Tea with The Sales Arm - LEAD MANAGEMENT

Episode 199: Industry Tea with The Sales Arms - IN STUDIO SALES PROCESS (PART 2)

Episode 197: Industry Tea with The Sales Arms - IN STUDIO SALES PROCESS (PART 1)

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