Player FM 앱으로 오프라인으로 전환하세요!
616: Using emotional intelligence like a hostage negotiator, with Derek Gaunt
Manage episode 302977761 series 2414277
Derek Gaunt in an educator and author with 20 years of experience as a hostage negotiator for law enforcement agencies in the Washington DC metro area. In this conversation with Bart Campolo, Derek talks about 'tactical empathy', emotional intelligence, controlling how someone feels about you, building trust, truly listening to someone's story, understanding motivation, looking for hidden messages and meaning, how to respect the person even if you don't respect their decisions or actions, and how to focus on what's important in the time you have with someone.
292 에피소드
Manage episode 302977761 series 2414277
Derek Gaunt in an educator and author with 20 years of experience as a hostage negotiator for law enforcement agencies in the Washington DC metro area. In this conversation with Bart Campolo, Derek talks about 'tactical empathy', emotional intelligence, controlling how someone feels about you, building trust, truly listening to someone's story, understanding motivation, looking for hidden messages and meaning, how to respect the person even if you don't respect their decisions or actions, and how to focus on what's important in the time you have with someone.
292 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.