The Keys to Managing Difficult and Dynamic Confrontations

Self Storage Income Manager Podcast

Welcome back everybody to the Self Storage Income Manager Podcast!

It’s not a matter of IF but a matter of WHEN that you as a manager at a facility (or one of your managers at one of your facilities), will encounter some kind of altercation with a tenant or individual at your facility. We recently did an episode where we talked about employee safety. Keeping yourself, your facility, and your employees safe is absolutely critical.

Today, we share an actual incident that we experienced at one of our facilities recently. This incident was a perfect example of so many of the things we talk about here on the podcast regarding safety and having solid operating procedures in place and ready to deploy. This incident involved a problem who came into the office upset, the situation escalated to the point where our manager asked the individual to leave. The individual refused to leave the office, police were called, and the situation seemed to be escalating further.

All said and done, the situation ended just fine and everybody went home safe. This isn’t the case every time however and we certainly weren’t perfect throughout this incident.

That said, we walk through this incident step by step today and identify what worked, what didn’t, what we could do better, and how you too can set yourself up for success when dealing with this very dynamic and sometimes threatening situations.

Thanks for tuning in everybody!

Be sure to keep up with us on our website:

Self Storage Income - https://selfstorageincome.com/

The Self Storage Income Manager Podcast is sponsored by:

Tenant Inc. - https://www.tenantinc.com/

You can also check out our other Self Storage Income podcast here:

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