The Keys & Importance of Tenant ID Verification (Our Exact Process)

Self Storage Income Manager Podcast

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Welcome back everybody to the Self Storage Income Manager podcast!

So how do you know as a manager that the tenant that you’re dealing with is in fact the person they say they are? Sounds kind of interesting right? Why would someone try to pretend to be someone else? That’s a great question and one we literally had to address right before recording this podcast.

We had a person at one of our storage facilities call our office and state that they were a certain someone. Come to find out, that certain someone had recently passed away days prior. So we either received a call from a ghost OR what we actually found to be the case, a relative of that deceased person had called the office attempting to get information regarding the storage unit.

This brought up a great subject to discuss here on the podcast and that is tenant verification.

Do you have a process set up already to address a situation like this? Do you have a solid lease that also outlines your policies and procedures in an event such as this? Do you have authorized third parties that tenants can also put on their lease to allow them access to the facility/unit?

Even if you do, there may be something missing.

We share with you all today our exact lease and operating procedures regarding tenant verification. It’s absolutely critical that we have processes to confirm tenants identities and back up plans for other situations that may arise such as a tenant passing away. If we get this wrong and don’t have the correct procedures in place, it could mean legal disaster for you and your storage facility. Tune in, take notes, and make sure you have all your bases covered.

Thanks everybody!

Be sure to keep up with us on our website:

Self Storage Income - https://selfstorageincome.com/

The Self Storage Income Manager Podcast is sponsored by:

Tenant Inc. - https://www.tenantinc.com/

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