Manage episode 292887021 series 2775668
Are you feeling nervous or unsure what to work on? Every CEO knows what it’s like to have emergencies, breakdowns, and little fires to put out, but when you’re doing this all day, everyday, it can almost feel daunting trying to figure out which fire or task to focus on.
Bill had a client that faced exactly this problem. A great exercise to do is the ‘Net Promoter System’ (NPS) scoring. This exercise gives you a bird’s eye view on everything that’s happening and any disconnects that’s appearing in the business.
It gives CEOs a clear vision on what needs immediate attention, and where customers feel like the business is falling short. Try it out and you’ll quickly see some of the gaps that need filling.
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We help leadership teams with 4 Decisions around People, Strategy, Execution, and Cash, and the 5th Decision about what kind of leader you want to be. Our purpose is helping you Scale Up successfully and beat the odds of business growth success.