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Nikki Rausch에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikki Rausch 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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When not to say, "Thanks For Your Patience"

15:51
 
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Manage episode 308261692 series 2933808
Nikki Rausch에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikki Rausch 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Just because a phrase is common doesn’t necessarily mean it will land the way it’s intended. When you take time to research business techniques, you are going to notice certain ideas repeat themselves. Repeated ideas are usually core principles or approaches that often work well. Following trends is undoubtedly appealing, but can easily go awry. Today, enjoy a solo episode as Nikki discusses why entrepreneurs should loosen our grip on the phrase “Thank you for your patience” on this episode of the Sales Maven Show.

Overused phrases tend to lose impact. The phrase, “Thank you for your patience” is discussed in today’s episode. This statement can be received as forced or insincere. Pulling out the phrase in a cookie-cutter way of handling a situation can show a lack of ownership. Nikki explains how haphazardly using today’s phrase can become a rapport breaker with clients.

Rapport breaks when today’s phrase is forced onto the other person, or in this case, the client. It’s not appreciated to hear this phrase when you’re at the mercy of someone else. Being thanked for your patience in these kinds of situations may feel more or less like mockery.

Learn a few phrases to replace “Thank you for your patience”, and how to interact in moments of wrapping up awkward moments. Nikki speaks about creating dialogue with clients, alongside how to give people a chance to extend grace. Most people want to be kind, and opening the conversation with the replacement phrases from today’s episode let’s the client feel more secure.

Nikki wants to invite you to join the Sales Maven Society, don't miss this opportunity for you and Nikki to work together. Bring your questions, concerns, sales challenges, and she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click add to cart, and then checkout and use coupon code: 47trial to get your first month for $47.00!

In This Episode:

[00:42] - Welcome, and thank you for listening!

[02:06] - Nikki gives her take on preferring to talk “with” someone versus talking “at” someone.

[04:01] - This experience reminds Nikki of why the phrase “Thank you for your patience” can be grating for the person hearing it.

[05:57] - Nikki suggests asking permission to create dialogue between you and the client. Here is the first picture example.

[07:54] - Opening dialogue can mean opening options for finding different solutions.

[10:00] - When you drop the ball, here is how you can hold yourself accountable, and allow the client to make a decision on moving forward.

[12:18] - There’s such a difference between assuming permission and asking permission.

[13:10] - Nikki talks about being upfront about asking permission.

[13:54] - This is a good question for the times when things don’t go well with clients.

[14:55] - Thank you for listening. Nikki is so grateful you are here!

Find Nikki:

Nikki Rausch

nikki@yoursalesmaven.com

@yoursalesmaven

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

To download free Resources from Nikki: www.yoursalesmaven.com/maven

  continue reading

208 에피소드

Artwork

When not to say, "Thanks For Your Patience"

Sales Maven

0-10 subscribers

published

icon공유
 
Manage episode 308261692 series 2933808
Nikki Rausch에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikki Rausch 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

Just because a phrase is common doesn’t necessarily mean it will land the way it’s intended. When you take time to research business techniques, you are going to notice certain ideas repeat themselves. Repeated ideas are usually core principles or approaches that often work well. Following trends is undoubtedly appealing, but can easily go awry. Today, enjoy a solo episode as Nikki discusses why entrepreneurs should loosen our grip on the phrase “Thank you for your patience” on this episode of the Sales Maven Show.

Overused phrases tend to lose impact. The phrase, “Thank you for your patience” is discussed in today’s episode. This statement can be received as forced or insincere. Pulling out the phrase in a cookie-cutter way of handling a situation can show a lack of ownership. Nikki explains how haphazardly using today’s phrase can become a rapport breaker with clients.

Rapport breaks when today’s phrase is forced onto the other person, or in this case, the client. It’s not appreciated to hear this phrase when you’re at the mercy of someone else. Being thanked for your patience in these kinds of situations may feel more or less like mockery.

Learn a few phrases to replace “Thank you for your patience”, and how to interact in moments of wrapping up awkward moments. Nikki speaks about creating dialogue with clients, alongside how to give people a chance to extend grace. Most people want to be kind, and opening the conversation with the replacement phrases from today’s episode let’s the client feel more secure.

Nikki wants to invite you to join the Sales Maven Society, don't miss this opportunity for you and Nikki to work together. Bring your questions, concerns, sales challenges, and she provides answers and guidance to boost your confidence. Join the Sales Maven Society here, click add to cart, and then checkout and use coupon code: 47trial to get your first month for $47.00!

In This Episode:

[00:42] - Welcome, and thank you for listening!

[02:06] - Nikki gives her take on preferring to talk “with” someone versus talking “at” someone.

[04:01] - This experience reminds Nikki of why the phrase “Thank you for your patience” can be grating for the person hearing it.

[05:57] - Nikki suggests asking permission to create dialogue between you and the client. Here is the first picture example.

[07:54] - Opening dialogue can mean opening options for finding different solutions.

[10:00] - When you drop the ball, here is how you can hold yourself accountable, and allow the client to make a decision on moving forward.

[12:18] - There’s such a difference between assuming permission and asking permission.

[13:10] - Nikki talks about being upfront about asking permission.

[13:54] - This is a good question for the times when things don’t go well with clients.

[14:55] - Thank you for listening. Nikki is so grateful you are here!

Find Nikki:

Nikki Rausch

nikki@yoursalesmaven.com

@yoursalesmaven

Facebook | Twitter | LinkedIn | Instagram

Sales Maven Society

To download free Resources from Nikki: www.yoursalesmaven.com/maven

  continue reading

208 에피소드

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