Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

Practice Management Nuggets

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Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information.

But - , many healthcare providers and business owners don’t know what to do about it!

Can your staff protect you from a ransomware attack?

Yes, they can!

And it doesn’t have to be hard or expensive to do that.

Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk.

6 Mistakes Made By Dentists (And Their IT)

1. Think that IT has them covered and that ransomware won't happen to me!
   2. Not updating and monitoring computer systems with intrusion prevention/detection.
   3. Don't have a comprehensive backup of all of your data in at least 3 locations.
   4. Don't run backup restore tests regularly.
   5. Don't have a written mandatory cyber security awareness training plan.
   6. Don't have an independent cyber security risk assessment and management plan annually.

Meet Ange Genge

Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices.

With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.

Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082

Don’t Miss This!

Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice.

Show Notes

Recorded October 29, 2019.

You can advance the audio to these time markers:

01:12 Introduction Anne Genge

02:00 How did you get started in security in healthcare?

04:34 IT support is not enough to prevent cyber security crime

05:17 #1 Tip Get a Cyber Security Risk Assessment

What Should Healthcare Practices Know About Security Risk Assessments?

06:37 What is ransomware?

07:32 Why should healthcare providers be worried about this?

10:12 Data loss often happens even when you can de-encrypt the data often resulting in 15% loss

Without proper remediation, repeat ransomware attacks can happen.

12:16 Cyber security risk assessment annually as part of your routine management plan

05:16 Parking of trust

21:21 Why backup other business data outside of the practice management system?

23:47 What is an acceptable recovery time?

25:50 Policies, procedures, and training creates clarity and rules, people behave better.

29:15 Costs of a privacy breach to a small dental practice

30:12 How your staff can prevent ransomware

33:40 Difference between information technology IT support and cyber security professionals

36:55 What is a cyber security risk assessment?

39:30 Who needs a security risk assessment?

Do this now:

• Go to: https://InformationManagers.ca/Likes-Alexio
• Get started with a quick on-line self assessment.
• Book a 30 minute consultation with Anne!
• Follow Anne and Alexio on social media for more training and tips.

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I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality, and security with you!

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Jean L. Eaton, Your Practical Privacy Coach

and Your Practice Management Mentor

with Information Managers Ltd.