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Enhancing Interpersonal Skills in EMS
Manage episode 376795764 series 3482039
Sugar Land Fire Department에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Sugar Land Fire Department 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Welcome to another episode of "Outside the Box", where we delve into vital skills that can enhance clinical performance in the EMS sector. Join our host as he engages with Marcello Perez, a veteran in customer service with over 20 years in the insurance industry, in a candid discussion on the art of effective communication.
In this episode, Marcello shares wisdom from his career, drawing parallels between the EMS and insurance worlds in handling emotionally charged situations and emphasizing relationship-building with patients, team members, and the community. Marcello reflects on his upbringing in a vibrant, straightforward family that fostered his innate ability to connect with individuals authentically and openly, a skill indispensable in the high-pressure environment of EMS.
Whether you are at the beginning of your EMS journey or a seasoned professional, tune in to gain valuable insights and practical tips to elevate your interpersonal skills and customer service approach.
Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.
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