Player FM 앱으로 오프라인으로 전환하세요!
Nodes of Design#59: Service Design by Ricardo Martins
Manage episode 288386998 series 2898072
Ricardo Martins is a Service Design Professor at Savannah College of Art and Design. He is also a researcher and consultant on strategic design, service design, brand management, project management, innovation and Lean Six Sigma, and he has received many global accolades.
In this episode, Ricardo shared great insights on service design and generating a service blueprint and the few ways to find new promising opportunities while creating a service blueprint. We spoke on how to institute a service design culture in an organisation and various major common challenges while implementing it.
Takeaways- What is service design, Process of Implementing service design culture in an organisation, Challenges in implementing service design
Ricardo Martins Recommended Books
Innovation and Its Enemies: Why People Resist New Technologies by Calestous Juma.
Reframing Organizations: Artistry, Choice, and Leadership - Terrence E. Deal
Thinking in Systems: A Primer - Donella H. Meadows
The Fifth Discipline: The Art & Practice of The Learning Organization - Peter M. Senge
If this episode helped you understand and learn something new, please share and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.
114 에피소드
Manage episode 288386998 series 2898072
Ricardo Martins is a Service Design Professor at Savannah College of Art and Design. He is also a researcher and consultant on strategic design, service design, brand management, project management, innovation and Lean Six Sigma, and he has received many global accolades.
In this episode, Ricardo shared great insights on service design and generating a service blueprint and the few ways to find new promising opportunities while creating a service blueprint. We spoke on how to institute a service design culture in an organisation and various major common challenges while implementing it.
Takeaways- What is service design, Process of Implementing service design culture in an organisation, Challenges in implementing service design
Ricardo Martins Recommended Books
Innovation and Its Enemies: Why People Resist New Technologies by Calestous Juma.
Reframing Organizations: Artistry, Choice, and Leadership - Terrence E. Deal
Thinking in Systems: A Primer - Donella H. Meadows
The Fifth Discipline: The Art & Practice of The Learning Organization - Peter M. Senge
If this episode helped you understand and learn something new, please share and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.
114 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.