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Nikolas Hulewsky에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikolas Hulewsky 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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52 - How Frustration Led to a $400K/Month Call Center Business with Donald Spann

45:05
 
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Manage episode 437609669 series 3591759
Nikolas Hulewsky에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikolas Hulewsky 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

🚨MY NEWSLETTER https://nikolas-newsletter-241a64.beehiiv.com/subscribe 🚨
Join me, Nik ( https://x.com/CoFoundersNik ), as I talk with Donald Spann ( https://x.com/DTSpann ), a seasoned entrepreneur managing 14 different companies. In this episode, we explore how Donald turned a frustration with his cleaning service into a $5 million, 150-employee business with 1300 clients. We dive deep into the profitability of the virtual receptionist industry, why focusing on inbound calls can be more lucrative than chasing new leads, and how to identify and capitalize on hidden opportunities within your business.

Questions this Episode Answers:

  • How did Donald Spann turn a frustration with his cleaning service into a $5 million business?
  • What makes the virtual receptionist industry so profitable?
  • Why should businesses focus on inbound calls instead of just generating new leads?
  • How can entrepreneurs identify hidden opportunities within their existing businesses?
  • What are the key metrics that drive success in the call center industry?

___________________________

Leave us a review
on Apple Podcasts or Spotify and you could WIN $100!!
Screenshot it, send it to us, and you will be automatically entered to WIN $100!
Spotify: https://tinyurl.com/5avyu98y
Apple: https://tinyurl.com/bdxbr284
Every week I will pick a random listener who left a review to GET PAID!
___________________________
YouTube: https://tinyurl.com/nikonomicsYT
___________________________
This week we covered:
02:01 Meet Donald Spann

02:11 The Call Center Journey Begins

06:11 Exploring the Virtual Receptionist Industry

16:53 Economics of Call Centers

23:22 International Talent and Call Center Software

24:40 Key Metrics for Call Center Performance

29:40 Industry Insights and Profit Margins

30:35 Customer Acquisition Strategies

37:24 The Role of AI in Call Centers

39:04 Rapid Fire Questions and Personal Insights

44:08 Conclusion and Final Thoughts

  continue reading

78 에피소드

Artwork
icon공유
 
Manage episode 437609669 series 3591759
Nikolas Hulewsky에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Nikolas Hulewsky 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

🚨MY NEWSLETTER https://nikolas-newsletter-241a64.beehiiv.com/subscribe 🚨
Join me, Nik ( https://x.com/CoFoundersNik ), as I talk with Donald Spann ( https://x.com/DTSpann ), a seasoned entrepreneur managing 14 different companies. In this episode, we explore how Donald turned a frustration with his cleaning service into a $5 million, 150-employee business with 1300 clients. We dive deep into the profitability of the virtual receptionist industry, why focusing on inbound calls can be more lucrative than chasing new leads, and how to identify and capitalize on hidden opportunities within your business.

Questions this Episode Answers:

  • How did Donald Spann turn a frustration with his cleaning service into a $5 million business?
  • What makes the virtual receptionist industry so profitable?
  • Why should businesses focus on inbound calls instead of just generating new leads?
  • How can entrepreneurs identify hidden opportunities within their existing businesses?
  • What are the key metrics that drive success in the call center industry?

___________________________

Leave us a review
on Apple Podcasts or Spotify and you could WIN $100!!
Screenshot it, send it to us, and you will be automatically entered to WIN $100!
Spotify: https://tinyurl.com/5avyu98y
Apple: https://tinyurl.com/bdxbr284
Every week I will pick a random listener who left a review to GET PAID!
___________________________
YouTube: https://tinyurl.com/nikonomicsYT
___________________________
This week we covered:
02:01 Meet Donald Spann

02:11 The Call Center Journey Begins

06:11 Exploring the Virtual Receptionist Industry

16:53 Economics of Call Centers

23:22 International Talent and Call Center Software

24:40 Key Metrics for Call Center Performance

29:40 Industry Insights and Profit Margins

30:35 Customer Acquisition Strategies

37:24 The Role of AI in Call Centers

39:04 Rapid Fire Questions and Personal Insights

44:08 Conclusion and Final Thoughts

  continue reading

78 에피소드

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