Player FM 앱으로 오프라인으로 전환하세요!
Dial M for Mystery Shopper – Sponsored by CallRail
Manage episode 454925627 series 1037328
Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.
-----
Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven’t taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul’s firm successfully escalate the undercover shopper’s legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients.
The News:
- Digital marketing luminaries Rand Fishkin and Greg Sterling have insights you need right now! Rand - The SEO opportunity pie shrinking and more insights and Greg - 300 Million Queries, Old Google, Cyber Week, Location Data Is Like Ground Beef
- Bluesky is really on the uptick. With 24 million users, a burgeoning SEO Community, and all your favorite legal tech peeps, is it the new place to be? - Amid X X-odus, Nothing But Bluesky from Now On | LawSites
- We’re getting used to disappointment - A Week Overdue, Google November 2024 Core Update Still Causing Volatility
- The TLTF Summit has wrapped up for this year, but keep an eye out for next year’s event for a chance to rub elbows with the best and brightest in legal tech.
- Thank you, loyal listeners! Spotify Wrapped showed stats that just make us uber grateful for you all.
Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that’s it for today—let’s hash all that out in the next episode.
Other Episodes in the Paul Robinson Trilogy:
Ring, Ring! What to Expect When You Call Up a Marketing Agency
Connect:
The Bite - Lunch Hour Legal Marketing Newsletter!
Lunch Hour Legal Marketing on YouTube
Lunch Hour Legal Marketing on TikTok
Chapters - Times Approximate
(0:00) Planting our Flag / GBP Suspensions
(6:59) Legal Marketing News
(17:53) Mystery Shopper Call
141 에피소드
Manage episode 454925627 series 1037328
Intrigue! Drama! Suspense! Our victim, Paul Robinson Law, gets put through the wringer again with an after-hours secret shopper call plotted by Gyi and Conrad.
-----
Before you get too delighted at the thought of hearing about the missteps of a fellow firm, remember—if you haven’t taken the time to fully engage with training and testing your in-house or third-party reception, your client intake might be dead in the water. So, did Paul’s firm successfully escalate the undercover shopper’s legal need? Gyi and Conrad analyze the experience and break down its good and bad elements to showcase how proper intake training, scripting, coaching, and emotional connection can foster a superior customer experience that will win you more clients.
The News:
- Digital marketing luminaries Rand Fishkin and Greg Sterling have insights you need right now! Rand - The SEO opportunity pie shrinking and more insights and Greg - 300 Million Queries, Old Google, Cyber Week, Location Data Is Like Ground Beef
- Bluesky is really on the uptick. With 24 million users, a burgeoning SEO Community, and all your favorite legal tech peeps, is it the new place to be? - Amid X X-odus, Nothing But Bluesky from Now On | LawSites
- We’re getting used to disappointment - A Week Overdue, Google November 2024 Core Update Still Causing Volatility
- The TLTF Summit has wrapped up for this year, but keep an eye out for next year’s event for a chance to rub elbows with the best and brightest in legal tech.
- Thank you, loyal listeners! Spotify Wrapped showed stats that just make us uber grateful for you all.
Also, the dirty, underhanded, belly of the internet turned on Gyi and Conrad in the form of Google Business Profile suspensions on the SAME day. Coincidence? They think not. But, that’s it for today—let’s hash all that out in the next episode.
Other Episodes in the Paul Robinson Trilogy:
Ring, Ring! What to Expect When You Call Up a Marketing Agency
Connect:
The Bite - Lunch Hour Legal Marketing Newsletter!
Lunch Hour Legal Marketing on YouTube
Lunch Hour Legal Marketing on TikTok
Chapters - Times Approximate
(0:00) Planting our Flag / GBP Suspensions
(6:59) Legal Marketing News
(17:53) Mystery Shopper Call
141 에피소드
모든 에피소드
×플레이어 FM에 오신것을 환영합니다!
플레이어 FM은 웹에서 고품질 팟캐스트를 검색하여 지금 바로 즐길 수 있도록 합니다. 최고의 팟캐스트 앱이며 Android, iPhone 및 웹에서도 작동합니다. 장치 간 구독 동기화를 위해 가입하세요.