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Matt Hope, VP of Revenue, and Andrew Kitchell discuss positive changes at Vacasa
Manage episode 518165383 series 3686264
Steve Schwab에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Steve Schwab 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Enhancing Revenue Management and Owner Experience with Wheelhouse: An Interview with Matt Hope
In this episode, Steve Schwab, founder of Casago, interviews Matt Hope, VP of Revenue Management and Analytics at Vacasa and founder and CEO of Wheelhouse, about the recent implementation of Wheelhouse into Vacasa. They discuss the benefits and challenges of this integration, particularly how it simplifies and improves revenue management for homeowners and franchise partners. The conversation also covers the impact on local teams, the transition process, homeowner satisfaction, and future enhancements. Key points include the significant reduction in support tickets, the importance of clear and owner-centric revenue management, and the role of continuous education and proactive communication in fostering strong relationships with homeowners.
00:00 Introduction and Guest Introduction
00:38 Integrating Wheelhouse into Vacasa
02:31 Challenges with Previous Systems
04:17 Benefits of Wheelhouse for Revenue Management
05:31 Owner Feedback and System Improvements
07:51 Future Plans and Owner Engagement
11:20 Designing Owner-Centric Revenue Management
30:44 Franchise Model and Local Teams
35:50 Closing Remarks and Future Outlook
22 에피소드
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