Sanlam's Jacqueline Karasha on Global and Pan-African Trends in Insurance


Manage episode 330719028 series 2597271
Player FM과 저희 커뮤니티의 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.

In this episode, Ms Salome Mboya interviews Jacqueline Karasha, Head of Corporate Business, Sanlam Life Insurance Ltd. Kenya as they discuss:

  • global and Pan-African trends in insurance
  • what it takes to succeed in the insurance sector

Jacqueline Karasha is a 2022 Top Woman to Watch in Banking and Finance by Angaza Awards.

When Jacqueline Karasha joined Sanlam Kenya in 2016, she was tasked with turning around the Corporate Business’s performance which had been on a steady decline in terms of revenue and profitability. The 2016 Full Year revenue stood at USD 17mn and the company’s market position had declined from 1st to 8th. Through effective strategic planning, Jacqueline diversified the firm’s distribution channels to include Bancassurance and Digital channels, and re-engaged key intermediaries in the market.

She revamped the client service model to enhance retention and implemented a high performance culture within the team, introducing goal setting, performance management and frequent feedback sessions. As at December 2020, the revenues of the Corporate Business reached USD 35mn, up from USD 22mn in December 2019. The remarkable performance helped cushion the Sanlam Kenya business from the economic shocks that were experienced in the market due to the COVID pandemic.

Podcast Host: Ms. Salome Mboya, Youth Programs Associate, Hisa Inc

Guest: Jacqueline Karasha – Managing Director, Head of Corporate Business, Sanlam Life Insurance Ltd. Kenya

Production: Rawlins Hamisi

442 에피소드