Cost-Effective Customer Service Solutions With Rowan Trollope, CEO of Five9

IT Visionaries

Can you imagine a future where contacting customer service does not elicit a groan or sigh of despair? This is the future that CEO Rowan Trollope is creating at Five9. Their cloud-based platform integrates modern AI and machine learning to efficiently intake customer problems and match them to effective customer solutions. Saving the business world almost a quarter of a trillion dollars annually in customer service costs is the goal and hiring for intellectual curiosity is part of the solution.

Tune in to learn:

• What is Five9 and what does it do? (6:45)
• How we all benefit from fully integrated and automated customer service solutions. (8:55)
• How can the learnings of one industry serve all others by using AI? (17:11)
• How is machine learning empowering the democratization of technology through no-code solutions like Five9? (22:35)
• How do we hire for the problems of the future? (31:23)
• How radically and how quickly can the customer service aspect of all businesses be transformed? (38:59)

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