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Inspiring Tech Leaders interview with John Sullivan, Transformational and Award-winning CIO
Manage episode 295457339 series 2905184
Dave Roberts에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Dave Roberts 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this week's Inspiring Tech Leaders podcast I'm talking with John Sullivan, who is an award-winning and transformational CIO. John has worked in a number of senior roles for well known organisations such as Virgin Trains, the Gondola Group, Laura Ashley, the Disney Store and HMV.
Learn more about how John has helped to implement data driven solutions across various retail environments that has helped to increase gross margins and customer satisfaction.
John talks about his experiences of developing strategies to implement both regional and international technology solutions and how to target the right products for the various global markets.
Hear about how John helped to drive forward transformational projects such as the Pizza Express customer database, which reached 19 million customers. We discuss how John used analytics and automation to offer enticing incentives and vouchers for customers and how that helped to increase the overall revenue for the group.
As a modern CIO, John relays his interactions with customers while working with Virgin Trains and how he led the project to automate ticket refunds for late running trains and the overall positive impact for customers, staff and shareholders.
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