How Humans and AI Can Propel Customer Experience with Vasco Pedro of Unbabel


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The Future is Here: How Humans and AI Can Propel Customer Experience with Vasco Pedro of Unbabel

Episode Show Notes:

  • Vasco Pedro is the CEO of Unbabel,eliminating language barriers by combining machine translation and human post editing.
  • Unbabel Portal, a self-service interface on top of the Unbabel platform, that empowers teams to measure and maximize their translation capabilities. It’s a key part of our vision to support the development of Language Operations in multilingual customer service.
  • COMET, or Crosslingual Optimized Metric for Evaluation of Translation, which offers a fresh approach to measuring and improving machine translation quality over time.
  • MAIA, a Multilingual AI Agent Assistants large scale research project, which will augment customer service agents with AI, making it more efficient for enterprises to deliver chat in 30 languages and improve customer satisfaction through human empathy.

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About HumAIn Podcast:

The HumAIn Podcast is a leading artificial intelligence podcast that explores the topics of AI, data science, future of work, and developer education for technologists. Whether you are an Executive, data scientist, software engineer, product manager, or student-in-training, HumAIn connects you with industry thought leaders on the technology trends that are relevant and practical. HumAIn is a leading data science podcast where frequently discussed topics include ai trends, ai for all, computer vision, natural language processing, machine learning, data science, and reskilling and upskilling for developers. Episodes focus on new technology, startups, and Human Centered AI in the Fourth Industrial Revolution. HumAIn is the channel to release new AI products, discuss technology trends, and augment human performance.

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