The Customer Experience

HTML All The Things - Web Development, Web Design, Small Business

Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

4y ago 1:15:08

MP3•에피소드 홈

In this episode Matt and Mike discuss the customer experience from the start of their project, through completion, and everything that may come after that. When a customer asks you for your help with something it's important that their experience is as comfortable as possible, ensuring that everything you'll be doing is clear and concise, the customer is kept up-to-date (within reason), and that the customer is only contacted when absolutely necessary. With so many other development agencies out there, you need to stand out - your customer experience may be that one key factor that brings more customers to you and not your competitors. Then in the weekly Web News we discuss working too hard. Often times new developers (junior developers) are required, or encourages, to work a lot of overtime - sometimes 60-80 hours per week - with little to no extra compensation on top of their salaries. Is this fair? Should anyone (even newbies) be working this hard, or this much? What about work-life balance?

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320 에피소드