Supporting a Lot of Users

59:41
 
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Manage episode 285794056 series 2402670
Player FM과 저희 커뮤니티의 Matt Lawrence and Mike Karan, Matt Lawrence, and Mike Karan 콘텐츠는 모두 원 저작자에게 속하며 Player FM이 아닌 작가가 저작권을 갖습니다. 오디오는 해당 서버에서 직접 스트리밍 됩니다. 구독 버튼을 눌러 Player FM에서 업데이트 현황을 확인하세요. 혹은 다른 팟캐스트 앱에서 URL을 불러오세요.

In this episode Matt and Mike do something a little different, Matt prepared the whole episode with Mike knowing, dividing it up into smaller parts and then getting Mike's opinion on each part. The overall topic being how to support a lot of users at once using methods like documentation, phone calls, instant messaging, and more. Supporting users can be a real pain, but it's also a necessity, so it's important that you ensure your business is ready to scale from just supporting a few users, to having to use full on productivity and efficiency hacks to ensure that several (maybe even hundreds) of users are properly supported.

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