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Shifting Perspective: Uncovering Patient, Employee, and Physician Experience Blind Spots
Manage episode 302407613 series 2954294
Healthcare Experience Foundation에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Healthcare Experience Foundation 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Today’s Healthcare Experience Matters discussion centers around uncovering blind spots in the patient, employee, and physician experience. We are joined by Brooke Billingsley for this memorable episode of our weekly podcast.
In her role as V.P. of Service Excellence with the Healthcare Experience Foundation (HXF), she has guided many organizations toward better patient experience outcomes. Brooke takes this line of work very seriously as the patient experience is very near and dear to her heart.
Brooke’s journey acquiring this knowledge and insight has been emotional and very personal. Her empathy for the patient experience was developed from both her own life experiences and the robust research she has conducted within the 25 years she’s worked in healthcare.
Learn more: https://healthcareexperience.org/shifting-perspective
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