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Empathy and Communication for Better Patient Experiences
Manage episode 299734917 series 2954294
Healthcare Experience Foundation에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Healthcare Experience Foundation 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) joins our podcast to discuss empathy, communication, mindfulness, and many other important topics that impact the patient experience.
Before joining HXF, Kathleen Lynam served for 18 years as a register nurse with The Valley Hospital in Ridgewood, NJ. Her journey took her from a position of staff nurse to Vice President of Acute and Ambulatory Services.
As we learn on today’s podcast: empathy, communication and mindfulness are key when it comes to helping patients, colleagues, and ourselves. Empathy is the ability to understand and share the feelings of another. Often it is the tipping point for the patient experience.
Learn more: https://healthcareexperience.org/empathy/
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