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The Secret to Consistent Success with Joseph Sample
Manage episode 464827385 series 2930439
Ovation에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Ovation 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
In this episode of Give an Ovation, we welcome Joe Sample, President of Crave Management Group, the multi-unit, multi-brand operator behind top-performing Taco Bell locations and Bobby’s Burgers by Bobby Flay. With over 22 years of experience, Joe shares his proven strategies for creating high-performing teams and delivering exceptional guest experiences.
Zack and Joe discuss:
- The key question every GM should ask to drive operational excellence
- Why having one standard is critical for consistency
- How autonomy and trust improve both team and guest experiences
- Hiring tactics to identify top-performing restaurant leaders
- Simple changes that elevate the guest experience, like redefining roles
Tune in to hear how Joe’s leadership style and operational insights have helped Crave Management Group thrive in a competitive industry!
Thanks, Joe!
챕터
1. Creating a Five-Star Guest Experience (00:00:00)
2. Enhancing Guest Experience Through Brand Ambassadors (00:08:05)
357 에피소드
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