Manage episode 280020819 series 2806435
With technology and digital transformation rapidly changing our industry, is it enough to simply invest in the latest technologies (AI, machine learning) or should firms be thinking further into the future, to consider the lifecycles of their customers, and how other technologies (big tech, cloud, digital assets) could transform their technological architecture across the whole ecosystem?
Listen to the latest episode in our podcast series to explore what the bank of the future will look like.
What business model will future banks need and what will its enterprise architecture be? What do firms need to do to get there? How has COVID-19 changed how firms are looking to make this journey and once the technology is implemented - what changing consumer behavior trends will drive future customer interactions with firms?
Discussing this and more, Jonathan Middleton, Principal, Digital and Technology Policy at UK Finance, is joined by:
- Sarah Rench, Director of AI and Industry Solutions, Avanade
- Jayne Wickins, UK Banking Director, Financial Services, Enterprise Commercial, Microsoft
- Puja Prabhakar, Executive, Head of Banking and Capital Markets, Avanade