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The Hotel Experience with Kim Goodwin - Uncomfortably resting
Manage episode 307355993 series 2833367
Geoff Wilson에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Geoff Wilson 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more.
Highlights include:
💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid?
💡 Why is it important for marketing and website teams to set the right customer expectations early?
💡 How can team diversity improve the customers' experience?
💡 Why is designing for the staff experience equally important?
💡 How does a brand create superfans?
Originally recorded on 14 July 2021.
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Who is Kim Goodwini?
Kim has been a user researcher and designer for over 25 years along with 20 years of teaching design and leadership skills. She's also the author of the best-selling book, "Designing for the Digital Age", with another possibly on the way!
Find out more about Kim here:
Twitter: https://twitter.com/kimgoodwin
LinkedIn: https://www.linkedin.com/in/kimgoodwin/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Spreaker, Apple Podcasts, or wherever you listen to your favourite shows.
To see examples of what was discussed in this episode and share your own everyday experiences, find us on:
Instagram: https://www.instagram.com/everydayexppod/
Twitter: https://twitter.com/EverydayExpPod
LinkedIn: https://www.linkedin.com/company/73437449/
Facebook: https://www.facebook.com/EverydayExpPod
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Hosted by Geoff Wilson:
LinkedIn: https://www.linkedin.com/in/wilsongeoffw/
Website: https://www.geoffwilsonhcd.com/
Twitter: https://twitter.com/geoffwilsonHCD
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Intro and Outro tracks:
Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224
Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)
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Highlights include:
💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid?
💡 Why is it important for marketing and website teams to set the right customer expectations early?
💡 How can team diversity improve the customers' experience?
💡 Why is designing for the staff experience equally important?
💡 How does a brand create superfans?
Originally recorded on 14 July 2021.
======
Who is Kim Goodwini?
Kim has been a user researcher and designer for over 25 years along with 20 years of teaching design and leadership skills. She's also the author of the best-selling book, "Designing for the Digital Age", with another possibly on the way!
Find out more about Kim here:
Twitter: https://twitter.com/kimgoodwin
LinkedIn: https://www.linkedin.com/in/kimgoodwin/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a rating or review on Spreaker, Apple Podcasts, or wherever you listen to your favourite shows.
To see examples of what was discussed in this episode and share your own everyday experiences, find us on:
Instagram: https://www.instagram.com/everydayexppod/
Twitter: https://twitter.com/EverydayExpPod
LinkedIn: https://www.linkedin.com/company/73437449/
Facebook: https://www.facebook.com/EverydayExpPod
======
Hosted by Geoff Wilson:
LinkedIn: https://www.linkedin.com/in/wilsongeoffw/
Website: https://www.geoffwilsonhcd.com/
Twitter: https://twitter.com/geoffwilsonHCD
======
Intro and Outro tracks:
Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224
Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)
16 에피소드
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