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CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony
Manage episode 298350538 series 2289024
In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA.
AdColony is one of the largest mobile advertising platforms in the world with a reach of more than 1.5 billion users globally. Part of Digital Turbine’s leading independent mobile growth platform, AdColony helps brands, agencies, and apps expand their reach and results with the power of mobile.
Lisa has been building & scaling customer facing Client Services teams inside of the ad-tech space for 15+ years. In this episode she chats about what she's learned mastering the Four CX Pillars of team, tools, process & feedback during her personal CX'er journey.
Episode #130 Highlight Reel:
- How the ad-tech space continues to grow and evolve
- Controlling and managing variables across your customer journey
- Leveraging your CRM to manage budgets, timelines, & customer priorities
- Managing a remote client services workforce -- the good, bad & ugly...
- Engagement surveys, campaign surveys, & understanding how you can improve your CX & EX!
Huge thanks to Lisa for coming on the CXCP and featuring her team's work and efforts in pushing the ad-tech & digital experience space into the future.
Click here to learn more about Lisa Vandergast
Click here to learn more about AdColony
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers!
Watch The CXChronicles Podcast On Youtube Here
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
212 에피소드
Manage episode 298350538 series 2289024
In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA.
AdColony is one of the largest mobile advertising platforms in the world with a reach of more than 1.5 billion users globally. Part of Digital Turbine’s leading independent mobile growth platform, AdColony helps brands, agencies, and apps expand their reach and results with the power of mobile.
Lisa has been building & scaling customer facing Client Services teams inside of the ad-tech space for 15+ years. In this episode she chats about what she's learned mastering the Four CX Pillars of team, tools, process & feedback during her personal CX'er journey.
Episode #130 Highlight Reel:
- How the ad-tech space continues to grow and evolve
- Controlling and managing variables across your customer journey
- Leveraging your CRM to manage budgets, timelines, & customer priorities
- Managing a remote client services workforce -- the good, bad & ugly...
- Engagement surveys, campaign surveys, & understanding how you can improve your CX & EX!
Huge thanks to Lisa for coming on the CXCP and featuring her team's work and efforts in pushing the ad-tech & digital experience space into the future.
Click here to learn more about Lisa Vandergast
Click here to learn more about AdColony
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers!
Watch The CXChronicles Podcast On Youtube Here
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
212 에피소드
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