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Adrian Brady-Cesana에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Adrian Brady-Cesana 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
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CXChronicles Podcast Episode 115 with Jim Coleman, Co-Founder at xFusion

33:22
 
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Manage episode 287408543 series 2289024
Adrian Brady-Cesana에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Adrian Brady-Cesana 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO.
xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time.
In this episode Adrian and Jim talk through The Four CX Pillars; Team, Tools, Process & Feedback.
Plus talk through a ton of interesting new themes, trends, and opportunities for business executives and leaderships teams to invest in their CX strategies as we move into the rest of 2021.
Jim gives the listener a ton of ideas for how they can build a "blended CX and customer support model" and leverage the power of strategic partners and managed service providers to scale their business.
Episode 115 Highlight Reel:

  1. Managing the challenges that come with the up and down of customer support volume in your business
  2. Building a lean customer support team & leveraging a blended CX/CS model
  3. How to make leaders in your business think like Founders
  4. Employee experience is paramount in a growing business
  5. Collecting and using client and employee feedback on a daily basis, especially as your business is growing!

To learn more about xFusion check out their website here

Huge thanks to Jim and his team for sharing their story with The CXNation, tons of value and insights can be found in this episode.
If you enjoy this episode of The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers!

Support the show (https://cxchronicles.com/)

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

210 에피소드

Artwork
icon공유
 
Manage episode 287408543 series 2289024
Adrian Brady-Cesana에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Adrian Brady-Cesana 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO.
xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time.
In this episode Adrian and Jim talk through The Four CX Pillars; Team, Tools, Process & Feedback.
Plus talk through a ton of interesting new themes, trends, and opportunities for business executives and leaderships teams to invest in their CX strategies as we move into the rest of 2021.
Jim gives the listener a ton of ideas for how they can build a "blended CX and customer support model" and leverage the power of strategic partners and managed service providers to scale their business.
Episode 115 Highlight Reel:

  1. Managing the challenges that come with the up and down of customer support volume in your business
  2. Building a lean customer support team & leveraging a blended CX/CS model
  3. How to make leaders in your business think like Founders
  4. Employee experience is paramount in a growing business
  5. Collecting and using client and employee feedback on a daily basis, especially as your business is growing!

To learn more about xFusion check out their website here

Huge thanks to Jim and his team for sharing their story with The CXNation, tons of value and insights can be found in this episode.
If you enjoy this episode of The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers!

Support the show (https://cxchronicles.com/)

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

210 에피소드

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