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The one with the Voice of Service - Craig Stoss E92
Manage episode 347809706 series 3007501
Rick Denton에서 제공하는 콘텐츠입니다. 에피소드, 그래픽, 팟캐스트 설명을 포함한 모든 팟캐스트 콘텐츠는 Rick Denton 또는 해당 팟캐스트 플랫폼 파트너가 직접 업로드하고 제공합니다. 누군가가 귀하의 허락 없이 귀하의 저작물을 사용하고 있다고 생각되는 경우 여기에 설명된 절차를 따르실 수 있습니다 https://ko.player.fm/legal.
🎤Find out what’s beyond Voice of the Customer in “The one with the Voice of Service” with Craig Stoss of PartnerHero in CX Passport episode 92🎧 What’s in the episode?...
🚒You wouldn't use a Chatbot if your house was on fire would you?
😶Word of mouth...doesn't automatically mean there's value in the experience
💾The Commodore 64 makes an appearance!
✅The RIGHT way to set up a customer support function
📣Voice of Service...one step above Voice of Customer
🤟A new breed of BPO
🥰We are ALL customers
💭“It doesn't matter what part of the world in…you are you are consuming in some way. You are a customer and yet we experience that element of being a customer so differently.” - Craig
Hosted by Rick Denton “I believe the best meals are served outside and require a passport”
Episode resources:
LinkedIn: linkedin.com/in/cstoss
Craig Twitter: @stossinsupport
Partner Hero Web: partnerhero.com
Partner Hero Twitter: @partnerhero
164 에피소드
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